Service Delivery Head - F&A Shared Services

Job Description

Job Summary We are seeking an accomplished Service Delivery Head Finance Accounts Shared Services to lead service delivery excellence drive business transformation and manage multi client engagements The ideal candidate will have extensive experience in Client Engagement Delivery management Transitions Transformations SLA management and Operational optimization with exposure to quick commerce and e commerce sectors Key Responsibilities Service Delivery Operational Excellence Oversee end to end Finance Accounts F A shared services operations ensuring high service levels and compliance Define and manage SLA KPI frameworks continuously enhancing service quality and efficiency Optimize core FA processes O2C P2P R2R and implement automation and digital solutions Ensure strong governance risk management and compliance adherence Transition Transformation Leadership Lead transitions ensuring seamless process migration with minimal business disruption Drive business process transformation and automation initiatives using AI RPA and analytics Collaborate with technology teams to enhance digital capabilities and scalability Client Stakeholder Engagement Manage multiple client engagements fostering long term partnerships and ensuring satisfaction and repeat and upsell opportunities Act as a strategic advisor to clients providing insights on financial process optimization and cost efficiencies Drive continuous improvement initiatives and value add projects to strengthen client relationships Leadership People Management Lead and develop high performing teams ensuring strong capability building and resource planning Foster a culture of innovation collaboration and operational excellence Drive workforce transformation and digital adoption across teams Industry Expertise Strategic InitiativesStay updated on market trends evolving regulations and best practices in quick commerce e commerce and shared services Develop and implement innovative financial models to support business scalability Align service delivery strategy with overall business goals and industry benchmarks Required Skills Qualifications 15 years of experience in Finance Accounts shared services with a focus on service delivery transitions and transformation Strong expertise in multi client service management SLA governance and financial process automation In depth understanding of quick commerce and ecommerce financial operations Experience in driving large scale transitions and digital transformation initiatives Proficiency in ERP systems SAP Oracle Workday and automation tools Strong leadership stakeholder management and problem solving abilities