Service Delivery Head - Artificial Intelligence

People Leadership & Culture Building

• Lead, mentor, and grow a high-performing AI delivery team.
• Foster a culture of innovation, collaboration, and continuous learning.
• Drive employee engagement and career development through structured programs.
• Champion diversity, inclusion, and psychological safety within the team.

2. Service Delivery & Operational Excellence

• Own end-to-end delivery of AI solutions across business units.
• Establish and monitor KPIs, SLAs, and quality benchmarks.
• Implement best practices in agile delivery, DevOps, and MLOps.
• Ensure scalability, reliability, and performance of AI services.

3. Customer Focus & Stakeholder Management

• Act as the primary point of contact for internal and external stakeholders.
• Translate business needs into AI-driven solutions with measurable impact.
• Ensure high levels of customer satisfaction and proactive issue resolution.
• Collaborate with cross-functional teams to align delivery with strategic goals.

4. Technical Leadership

• Stay abreast of emerging AI technologies and trends.
• Guide teams in the use of tools such as Python, TensorFlow, PyTorch, Azure ML, and LLM platforms.
• Oversee architecture decisions, model lifecycle management, and data governance.
• Promote experimentation and rapid prototyping to accelerate innovation.

Experience Requirement:

• 10+ years of experience in AI leadership roles.
• Proven track record of managing team.
• Experience in building and scaling high-performing teams.
• Strong background in service delivery frameworks (ITIL, Agile, DevOps).
• Experience in managing multi-location or global delivery teams.
• Demonstrated success in driving operational efficiency and excellence.
• Hands-on experience with AI/ML tools and platforms (e.g., Python, TensorFlow, PyTorch, Azure ML).
• Experience with data engineering, model deployment, and MLOps.
• Familiarity with LLMs, generative AI, and prompt engineering.
• Experience with cloud-native architectures and microservices.
• Knowledge of compliance and data privacy regulations (GDPR, HIPAA).
• Experience with enterprise AI platforms (e.g., Databricks).
• Knowledge of AI ethics, bias mitigation, and responsible AI practices.

Leadership Traits:

• Experience in change management and organizational transformation.
• Exposure to leadership coaching or mentoring program
• You are passionate and have big picture vision for this role.
• You have excellent communication skills, both verbal and written
• You are entrepreneurial and are open to different cultures
• You are customer focused, enthusiastic, and professional
• You can work under time pressure to respect deadlines
• You can integrate smoothly into the existing team and stimulate the knowledge sharing between your colleagues
• You can collaborate easily with colleagues from other business functions in the Global IT Hub and GECIA
• You also maintain good relations with third parties.

• An opportunity to shape the future of AI in a global organization. This is a strategic role focused on defining the roadmap for the artificial intelligence competence and achieving it.
• Collaborative and inclusive work environment
• Global exposure and opportunities
• This role is ideal for you, if you wish to challenge yourself on the technological front and creating a competence centre for AI
• This role gives you enough opportunities to build your professional network among technical fraternity within the group
• This role also expects you to build a very strong network of local ecosystem and bring the benefits for Atlas Copco

Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site in Pune.

Talent Acquisition Team: Shreya Pore

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