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Blue Star India
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SERVICE DELIVERY EXECUTIVE,KOLKATA

SERVICE DELIVERY EXECUTIVE,KOLKATA

Blue Star India

5 years

4 - 8 Lacs

calcutta

Posted:4 days ago| Platform: GlassDoor logo

Apply

Skills Required

service maintenance audit data drive engagement processing

Work Mode

On-site

Job Type

Part Time

Job Description

Job Description

Responsibilities

Will be handling the team of 3-4 members & Service Centres/ Call load
Regular review of open complaints and ensure response time and its closure as per SLAs
Achieve Revenue generation targets.
Ensure Preventive Maintenance adherence and audit quality of Service on a regular basis.
Maintain Customer i-base hygiene and regularly update end-user data in the system
To drive customer engagement and high CSI. Building strong relationships with Customers by ensuring timely maintenance and addressing the concerns proactively.
Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement.
Competitors and market feedback on time to HQ.
System and process implementation at all channel partners

Key Responsibilities:

Key Skills

Knowledge of products, Retail Channel, Service Business expansion
Technical knowledge about Service offerings and Channel Management
Knowledge of Revenue Generation (AMC, Spare parts)

Short Info

Posted: 0 day(s) ago

Location: Kolkata

Qualifications: B.TECH/DIPLOMA

Experience: 5 Years - 0 Months To 10 Years - 0 Months

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