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Service Delivery - Executive (L1)

3 - 4 years

5 - 6 Lacs

Trivandrum

Posted:9 months ago| Platform: Naukri logo

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Skills Required

Service delivery Service level Production support Analytical Disaster recovery Service Delivery Executive Gap analysis Test cases Business continuity User acceptance testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Need to have a clear understanding working experience with banking systems, interfaces,processes, certifications, TP integration cycles and partners (operations, and various businessunits).
  • Conducts detailed analysis of queries raised, performing gap analysis between current anddesired processes and systems, root cause analysis, and ensuring the appropriate divisions /vendors / partners are involved.
  • Responsible for manning the production support mailbox internal tracking tools as the maincommunication as Level 1 and 2 support (Experience with ticketing tools like Jira / DevOpswill be an added advantage).
  • Make sure of system availability as per SLA across clients / applications / interfaces.
  • Proactively participate in User Acceptance Testing (UAT). Prepare testing scenarios andscripts, identify and document functional test cases, write and execute test scripts for allupgrades or conversions wherever required.
  • Perform scheduled health check tasks / routine checklists, execute start-of-day, end-of-day andintraday proactive checks across applications and raise alerts in case required.
  • Able to work in 24X7 shift based environment, and support implementations scheduledreleases.
  • Must proficient in English, strong written, oral communication skills and able to manageinternal and external stake holders and also direct customer.
  • Experience with any scheme / network certification process with previous firms will be anadded advantage.
  • Support Disaster Recovery Test and Business Continuity activities.
Qualifications and Experience:
  • Education: Degree/Diploma.
  • Experience: 2-3 years experience in Banking /financial sector/any relevant domains is a must.
Key Skills:
  • Good written and verbal Communication skills
  • Experienced in UAT / Production batch / deployment.
  • Effective time management skills to prioritize tasks and meet service level agreements (SLAs).
  • Excellent customer service skills with a focus on providing timely and effective support.
  • Analytical thinking and problem-solving abilities to diagnose and resolve technical issues.
  • Accuracy in following procedures and protocols for service delivery.
  • Proficiency in relevant software, hardware, and networking tools.
  • Ability to troubleshoot complex problems and implement effective solutions.

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