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Service Delivery Design Leader

5 - 8 years

15 - 17 Lacs

Bengaluru

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Service delivery Automation Operations improvement Project management Manager Technology Workflow Customer service delivery Business case Electricals Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Own the successful development and creation of Global Model for Digital Building Service Delivery & Execution. Build the framework, process, technology, and support the execution at central hub and with key countries. 1. Lead the Design for Services Delivery Build a vision on the Services Delivery for the Digital Buildings Scope Influence the new service offers with Offer Managers to define the onboarding & operations delivery model Develop the service strategy related to: tools & technology, systems & processes, local & remote delivery Identify address service delivery inefficiencies and propose solutions to reduce them Leverage the use of central services such as Connected Service Hub (CSH) and Global Engineering Center (GEC) 2. Develop a Standard Delivery Model Collaborate with country delivery teams to capture as-is situation on tools, practices & areas of improvement Harmonize service delivery practices, as it relates to globally defined service offers Identify and publish recommended resource blueprint for services Align Delivery model with customer success best practices Establish a global community of practitioners on Services Delivery & Operations, animate on regular basis Track KPIs & OKRs to measure the effectiveness and success of the services delivery model and execution 3. Lead innovation in Service Platform Tools & Technology & Capabilities Identify & qualify digital technologies to maximize execution efficiency, streamline workflow, standardization Support the design of digital customer & service delivery experience, spanning strategic & low-touch accounts Collaborate with Global Services team to leverage existing blueprint for EcoCare services across other BUs Collaborate with Global CSH leader on operations improvement, service expansion, and competency development in the CSH Desired skills and competencies Strong background of Services Delivery in Building Technologies, with a focus on driving transformations Know-how of build services delivery blueprint, operating model design and process flows Exceptional critical thinking and ability to make fast informed decisions and challenge the status quo Ability to develop business case, growth plans, strategy and animate a community Proficient at building networks and collaborating with global cross-functional teams 5+ years of building management service or business development or service delivery Prior experience in Building Automation Technologies is strongly desired Willing to travel: 10%

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Schneider Electric
Schneider Electric
www.se.com/

Automation Machinery Manufacturing

Rueil Malmaison Paris

10001 Employees

601 Jobs

    Key People

  • Peter Herweck

    Executive Vice President, Industrial Automation

  • Barbara Frei

    Executive Vice President, Innovation

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