Service Coordinator

As a Service Coordinator at our Manufacturing Company, you will play a crucial role in supporting the Sales & Service team and executing the service strategy effectively. Your assistance to the Service Managers will be instrumental in achieving milestones and targets. Acting as the single point of contact between customers and the internal team, you will be pivotal in managing customer relationships and ensuring customer satisfaction. Your responsibilities will include conducting post-sale follow-ups to ensure customer satisfaction, preparing quotes and proforma invoices, coordinating technician visits, preparing service reports, and acting as the liaison between various teams such as Operations, Design, and Accounts. Your role will involve attending meetings to understand service plans, clarifying questions between the operations team and customers, and coordinating with the admin team for logistics. Key qualifications for this role include being a graduate with proficiency in MS Office and Excel, with a preference for B.Tech graduates. Knowledge of Tally Prime and prior experience in Refrigeration will be advantageous. Strong attention to detail, administrative skills, and effective communication abilities are essential. You should be results-oriented, customer-focused, and capable of building strong relationships with stakeholders. This is a full-time position with benefits such as Provident Fund, and the work location is in person during day shifts. If you are a proactive and detail-oriented individual with a passion for customer service and team collaboration, we encourage you to apply for this role.,