Service Coordinator

1 - 3 years

0 - 2 Lacs

Posted:8 hours ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Job Summary

The Service Coordinator is responsible for managing and coordinating service operations to ensure timely and efficient delivery of support to clients. This role involves scheduling, tracking, and communicating with engineers and client.

Key Responsibilities:

  • Communicate with the engineers on daily basis regarding their schedules.
  • Ensure timely completion of service requests.
  • Act as the primary point of contact for engineers and client regarding updates and issues.
  • Address queries, complaints, and feedback from engineers in a professional and timely manner.
  • Monitor the availability and work of engineers.
  • Prepare regular reports on engineer performance.
  • Initiating mails to team on daily basis about the productivity.
  • Collect attendance from engineers on daily basis.

Qualifications and Skills:

  • Any Bachelors degree
  • Good knowledge on MS-Excel.
  • Strong organizational and multitasking skills.
  • Excellent communication skills in Tamil or Malayalam.
  • Problem-solving skills and attention to detail.

This is Work From Home option, you need to have Laptop and Wi-Fi setup.

Interested candidates pls email your updated resume to hrd@dpiind.com or WhatsApp to 9908657490.

PLS IGNORE IF THIS IS NOT MATCHING TO YOUR SKILL SET

Preferred candidate profile

Graduate

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