Service Coordinator

Core Responsibilities:

· Scheduling and Coordination:

Managing service appointments, dispatching technicians, and ensuring timely service delivery.

· Communication and Customer Relations:

Communicating with clients to schedule appointments, provide updates, and address concerns.

· Issue Resolution:

Handling inquiries, resolving complaints, and escalating complex issues.

· Record Keeping:

Maintaining accurate records of service requests, work orders, and customer interactions.

· Process Improvement:

Identifying areas for process improvement and implementing changes to optimize service.

· Collaboration:

Working with other departments (e.g., sales, technical support) to ensure smooth service delivery.

· Client Advocacy:

Acting as a liaison between clients and service providers, providing support and information.

· Resource Management:

Maintaining a directory of service providers and resources to connect clients with appropriate help.

· Administrative Support:

Providing administrative tasks like answering phones, responding to emails, and managing paperwork.

Skills and Qualities:

· Communication: Excellent verbal and written communication skills are essential.

· Organizational Skills: Ability to manage multiple tasks and prioritize effectively.

· Problem-Solving: Ability to identify and resolve issues quickly and efficiently.

· Customer Service Skills: Strong ability to handle customer inquiries, resolve complaints, and ensure satisfaction.

· Technical Skills: Depending on the industry, some technical knowledge may be required.

· Analytical Skills: Ability to analyze data and identify trends to improve service.

· Interpersonal Skills: Ability to build rapport with clients and colleagues.

REQUIREMENT: IT HARDWARE INDUSTRY & TEAM HANDLING CAPACITY , SLA NEED TO MANAGE.

· Teamwork: Ability to collaborate effectively with others.

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Yearly bonus

Work Location: In person