Service Cloud

As a Salesforce Senior Consultant at NTT DATA in Pune, Maharashtra (IN-MH), India, your role involves leading the administration, optimization, and governance of the Salesforce ecosystem to deliver scalable CRM solutions. You will manage a team of Salesforce administrators, define administration strategy aligned with business goals, and drive CRM adoption and success through collaboration with business and technical teams. Key Responsibilities: - Leadership & Strategy - Lead and mentor a team of Salesforce administrators, analysts, and support specialists. - Define and implement Salesforce administration strategy aligned with business goals. - Collaborate with business leaders, IT, and developers to drive CRM adoption and success. - Establish governance and change management processes to ensure platform integrity and compliance. - Salesforce Platform Management - Oversee day-to-day Salesforce operations including user provisioning, permissions, profiles, and security settings. - Manage system configuration: Flows, validation rules, approval processes, and automation. - Monitor system performance, conduct audits, and ensure data accuracy and cleanliness. - Evaluate and manage AppExchange solutions, system integrations, and third-party tools. - Project & Release Management - Plan and coordinate Salesforce releases, upgrades, and enhancements. - Partner with cross-functional teams (Sales, Service, Marketing, IT) to translate business needs into platform improvements. - Maintain documentation, configuration logs, and version control for all changes. - Data Governance & Reporting - Ensure compliance with data protection regulations (e.g., GDPR, HIPAA, CCPA). - Define data management policies including deduplication, cleansing, and backups. - Oversee creation and optimization of reports and dashboards to support business insights. - User Support & Training - Serve as escalation point for Salesforce-related issues and incidents. - Develop user training programs, onboarding materials, and best-practice documentation. - Foster a culture of CRM excellence and continuous improvement across departments. About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. Committed to accelerating client success and positively impacting society through responsible innovation, NTT DATA is a leading AI and digital infrastructure provider with expertise in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. With a global presence and a focus on innovation, NTT DATA is dedicated to helping organizations and society move confidently and sustainably into the digital future. Being part of the NTT Group, which invests over $3 billion annually in R&D, NTT DATA offers clients access to a robust ecosystem of innovation centers and partnerships worldwide.,