Job
Description
The role of a Network Operations Center (NOC) Engineer at BT Radianz is critical in ensuring the stability, performance, and relevance of the Radianz Platform. Reporting to the Senior Manager of Customer Success and Enablement, you will be responsible for monitoring and resolving network faults, guaranteeing superior platform stability, performance, and product assurance confidence in the Radianz brand. Your primary focus will be on developing and delivering superior restoration services, frameworks, tools, standards, and technologies to foster a culture of continuous improvement. You will manage partners, suppliers, and internal teams to uphold world-class operational standards, supported by comprehensive management KPIs. In this role, you will oversee Network Delivery, Incident Management, and MACD processes, as well as support various other Radianz portfolio items. Collaboration with support teams will be essential to drive targeted improvements in design and delivery towers. Your responsibilities will extend to accelerating revenue opportunities by providing subject matter expertise for Sales and Delivery initiatives. Additionally, adherence to BT Security Policies, ensuring compliance with ISO 27001 Controls, and maintaining documented procedures will be paramount. Key Responsibilities: - Ensuring operational availability and aggressive assurance of the multi-platformed LOB in the Financial Vertical. - Developing and optimizing tools, frameworks, and processes to support high-performance platforms for real-time exchange trading engines. - Handling internal escalations and ensuring timely resolution of incidents impacting tools. - Creating Customer Forums and feedback mechanisms to drive platform developments. - Architecting, deploying, and managing hosting and client networking infrastructure. - Configuring and managing various networking hardware and security devices. - Managing security logs, compliancy with BT SEC standards, and reviewing router access-lists and FW rule base. - Participating in on-call rotation for off-hour network escalations. - Maintaining network documentation, creating support procedures, and managing hosting client relationships. - Reviewing Change Requests for network security risks, managing network enterprise tools, and implementing audits. - Supporting client installations, vulnerability patching, OS upgrade procedures, site resiliency, and recovery solutions. - Conducting capacity planning, automating administration tasks, and providing proactive monitoring services. - Performing other duties as assigned by management. Skills Required: - Strong understanding of Capital Markets and their technology challenges. - Technical expertise in BT Radianz platforms and ecosystem, along with technology innovation and automation. - Ability to manage end-to-end customer experience, technology life cycles, and business strategies. - Bachelor's Degree and 5 years of related work experience. - Cisco Certified (CCNA, CCNP) with experience in load balancing architectures, security management, and networking protocols. - Production support experience in financial Networking environments. - Excellent communication, multitasking, and project management skills. Experience Expected: - Extensive knowledge of Radianz Portfolio, Global Capital Markets, and market data evolution. - Reporting on system performance and capacity, following through on design requirements, and delivering key systems. - Service-oriented mindset, creating training programs and support matrices. - Understanding of portfolio technologies, risk identification, and service delivery models. - Proficiency in analyzing industry trends and influencing stakeholder requirements. - Mastery of incident and conflict management, fiscal prudence, and budget management skills. Location: Level 2, Eureka Towers, Mindspace, Mumbai, India.,
