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Pvr Cinemas
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Service Associate

Service Associate

Pvr Cinemas

0 - 1 years

1 - 2 Lacs

rajaji nagar bengaluru/bangalore

Posted:5 days ago| Platform: Apna logo

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Skills Required

service pricing payments inventory upselling management flow

Work Mode

On-site

Job Type

Full Time

Job Description

ROLES AND RESPONSIBILITIES · Box Office (Ticket Counter) · Selling movie tickets using POS (Point of Sale) systems. · Explaining showtimes, seat availability, and pricing to customers. · Handling cash and digital payments accurately. · F&B (Food & Beverage) Counters · Food & Beverage (F&B) service: Take orders, serve snacks & drinks at counters or to seats (in‑seat service), upsell items, maintain inventory & manage POS (point of sale) equipment · Taking orders for snacks, beverages, and combos. · Preparing/serving popcorn, drinks, etc. · Maintaining hygiene and inventory. · Suggestive selling (upselling combos or premium items). · Ushering & Auditorium Management · Checking tickets and guiding guests to their seats. · Ensuring that auditoriums are clean, lights/sound are working, and guests are seated properly. · Managing crowd flow during entry and exit. · Guest Interaction · Greeting customers, answering basic queries, helping with seat directions, washrooms, etc. · Handling minor customer complaints or escalating them to a supervisor. · Ensuring a welcoming and professional environment. · Customer interaction & hospitality: Greet customers at each touchpoint (entrances, ticket counters, auditorium exits). Maintain a friendly, helpful. · Supervising entry / exit: Sometimes managing crowd flow, checking tickets, helping with directions (to halls, restrooms, concessions).

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Service Associate