Service Advisors

Job Title: Service Advisor – Luxury & Supercars

Location: Lower Parel, Mumbai
Employment Type: Full-Time
Experience: 2–4 Years in Automotive Industry

Company Overview

Galaxy Auto Works is Mumbai’s premier luxury and supercar workshop, trusted since 1989. We specialize in high-performance marques including Ferrari, Lamborghini, Porsche, AMG, Bentley, and McLaren. Our 11,000 sq. ft. facility is equipped with brand-specific diagnostic systems, AI-driven workflow monitoring, and OEM-trained technicians.

We do not believe in “jugaad.” We believe in German-grade precision, zero guesswork, and a customer experience that mirrors the brands we service.

Job Summary

We are looking for an articulate, well-organized, and customer-oriented Service Advisor to act as the bridge between our clients and our technical team. The ideal candidate will understand the nuances of high-value vehicle servicing, ensure a seamless client journey, and uphold the elite service standards that define Galaxy Auto Works.

Key Responsibilities

• Welcome customers and understand their vehicle service needs
• Generate accurate job cards and explain estimates transparently
• Coordinate with workshop technicians on job progress
• Manage service timelines and client communications
• Conduct quality checks before delivery
• Maintain detailed service records and reports
• Handle client concerns and escalate issues appropriately
• Uphold discretion, professionalism, and brand values in all interactions

Qualifications & Skills

• 5–10 years of experience in automotive service advisory
• Prior experience with premium or luxury brands (preferred)
• Fluent in English, Hindi, and preferably Marathi
• Strong interpersonal and communication skills
• Basic understanding of vehicle systems and diagnostics
• Experience using job card management software or CRM systems
• High attention to detail and client service orientation

What We Offer

• Competitive salary (commensurate with experience)
• Exposure to some of the world’s finest automotive brands
• A professional, team-driven work environment
• Training opportunities with OEM tools and service protocols
• Performance-based incentives

Work Location

Galaxy Auto Works, Lower Parel, Mumbai
(On-site role, 6 days a week)

How to Apply

Kindly apply directly via Indeed or email your updated resume to:
[email protected] or [email protected]
Mention “Application – Service Advisor” in the subject line.

Galaxy Auto Works is an equal opportunity employer. We value professionalism, precision, and people-first thinking.
Only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Pay: ₹480,000.00 - ₹720,000.00 per year

Benefits:

• Flexible schedule

Experience:

• Automotive service: 5 years (Preferred)

Location:

• Lower Parel, Mumbai, Maharashtra (Preferred)

Shift availability:

• Day Shift (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person