Service Advisor Trainee

We are looking for a dedicated and customer-focused Service Advisor to become a part of our team. As a Service Advisor, you will be the main point of contact for our customers, ensuring that their needs are met through exceptional service. Your responsibilities will include managing customer inquiries, scheduling appointments, and facilitating communication between customers and the service department. Your role plays a crucial part in enhancing customer satisfaction and loyalty. You will be expected to greet customers warmly, assess their service needs promptly, and schedule service appointments efficiently. Effective communication with customers regarding service recommendations, repairs, and costs is key. Providing accurate information on services offered and assisting customers in understanding their vehicle needs is also a significant aspect of this role. Maintaining detailed records of customer interactions and service history will be a part of your routine. Collaboration with technicians to ensure timely completion of services while keeping customers informed of progress is essential. Handling customer complaints professionally with the aim of enhancing customer satisfaction is also a critical responsibility. Following up with customers post-service to ensure satisfaction and encourage repeat business is another important task. The ideal candidate for this role will have previous experience in a customer service role, preferably within the automotive industry. Strong communication skills, both verbal and written, with an emphasis on active listening are necessary. Excellent organizational skills with the ability to manage multiple tasks simultaneously are crucial. A keen attention to detail and a commitment to providing high-quality service are also required. Proficiency in using computer systems for scheduling and record-keeping is essential. While a valid driving license is preferred, it is not essential. The ability to work collaboratively within a team environment while also being self-motivated is highly valued. If you are passionate about delivering outstanding customer experiences and possess the necessary skills, we would love to hear from you! This is a full-time position with a day shift schedule and performance bonus. The work location is in person.,