Service Advisor

Titanium Mahindra is hiring Service Advisor – BMW Motorrad, Ranchi:

Job Title: Service Advisor – Motorrad

Department: Service
Brand: BMW Motorrad
Location: Ranchi (Titanium Autos BMW)
Salary: ₹18,000 – ₹20,000 per month
Experience: 1–3 years (Two-Wheeler Premium Segment preferred)

Job Summary:

The Service Advisor acts as the primary contact between customers and the workshop, ensuring efficient job booking, accurate diagnosis communication, and timely delivery of motorcycles. The role focuses on providing a premium service experience to every BMW Motorrad customer.

Key Responsibilities:

• Greet customers and understand their service requirements.
• Open job cards and record customer concerns accurately.
• Coordinate with technicians for job estimation, repair, and completion.
• Communicate service updates, cost estimates, and delivery timelines to customers.
• Conduct vehicle check-in and check-out as per BMW Motorrad guidelines.
• Ensure proper documentation, billing, and warranty processing.
• Promote value-added services, AMC, and accessories.
• Ensure customer satisfaction and resolve complaints promptly.
• Follow up with customers after service for feedback and relationship building.
• Maintain service records and ensure workshop process compliance.

Skills & Competencies:

• Strong communication and interpersonal skills.
• Customer-focused approach with attention to detail.
• Knowledge of motorcycle service operations and technical basics.
• Ability to multitask and handle customer queries efficiently.
• Proficiency in computer and DMS operations.

Qualification:

• Diploma / Graduate / ITI in Automobile or Mechanical stream.
• Experience in a two-wheeler premium brand (BMW / Harley-Davidson / Triumph / Royal Enfield etc.) preferred.

Please share your CV to career@singhania.org.in or whats'App at 9296511430.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person