Service Advisor

As a Service Advisor at SS Hyundai KOTTARAKARA, your role is vital in maintaining high levels of customer satisfaction and ensuring smooth service operations. Here are the key responsibilities and qualifications for this position: Role Overview: You will be responsible for interacting with customers, understanding their concerns, and assessing their service needs. Providing detailed explanations of services and repairs to help customers make informed decisions will be a crucial part of your role. Additionally, you will schedule appointments, manage the service center's workflow, collaborate with technicians for accurate diagnostics and repairs, maintain customer records, estimate costs, and communicate with customers regarding service updates or vehicle readiness. Key Responsibilities: - Greet customers, listen to their concerns, and assess their service needs. - Provide detailed explanations of services and repairs to assist customers in decision-making. - Schedule appointments and manage the service center's workflow. - Collaborate with technicians to ensure accurate diagnostics and repairs. - Maintain customer records and follow up on service recommendations. - Handle paperwork and estimate costs for services and repairs. - Communicate with customers about changes in service or vehicle readiness. Qualifications Required: - Freshers or experienced individuals can apply. - Freshers with a background in Automobile engineering or Diploma are encouraged to apply. - Total work experience of 1 year is preferred. Contact: - 9539682052 - 9539682345 Benefits: - Health insurance - Provident Fund Job Type: - Full-time Work Location: - In person Please feel free to reach out for any further information or clarification regarding this role.,