Service Advisor

• Greet customers when they arrive at the Service Centre and make them comfortable • Ascertains vehicle problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules etc. • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions • Develops estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles • Prepare manual job cards by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval and signatures of customer ; entering Job Card into service in DMS • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; answering questions and concerns; arranging towing and temporary transportation • Ensure the availability of spare parts required • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments • Adherence to the timeliness for the service/repair schedule and process • Prepare tax invoice and gate pass • Ensure customers approval for any additional work required/ additional cost involved (Verbal or Written) related to service/repair • After completion work, inform to customer regarding payment • Follow up with hold job card reason & closing the same • Ensure Instant Feedback Form is taken from all customers to improve customer experience • Coordinate between the workshop , Workshop Supervisor, Floor In-Charge, Spares, Warranty/AMC Dept., and Service Manager • Informing customer about further observations to help in less breakdown or better service • Ensure all job cards are accurately and timely updated in DMS as per specified guidelines

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Total work: 3 years (Preferred)

Work Location: In person