Service Advisor

0 years

2 - 3 Lacs

Posted:5 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

The Volkswagen Service Advisor acts as the primary point of contact between customers and the service department. The role focuses on delivering excellent customer service, accurately diagnosing service needs, and ensuring repairs and maintenance are completed efficiently while meeting Volkswagen brand standards.

Key Responsibilities

  • Greet customers and understand their vehicle service or repair concerns
  • Create accurate job cards and explain recommended services clearly
  • Coordinate with technicians to ensure timely and quality repairs
  • Provide cost estimates, timelines, and service updates to customers
  • Promote Volkswagen service packages, maintenance plans, and accessories
  • Ensure warranty policies and manufacturer guidelines are followed
  • Handle customer complaints professionally and ensure satisfaction
  • Maintain accurate service records and billing documentation
  • Conduct vehicle delivery and explain completed work to customers

Required Qualifications & Skills

  • Diploma or degree in Automotive Technology, Mechanical Engineering, or related field
  • Previous experience as a Service Advisor (automotive dealership preferred)
  • Strong knowledge of vehicle maintenance and repair processes
  • Excellent communication and customer service skills
  • Ability to use dealership management systems (DMS)
  • Sales and upselling skills aligned with customer needs
  • Attention to detail and time management abilities

Preferred Experience

  • Experience working with other premium automotive brands
  • Knowledge of warranty claims and service campaigns
  • Familiarity with Volkswagen service standards and procedures

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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