Service Advisor

We are hiring in Locations

Kottayam , Kuravilangad

Job Summary:

A Service Advisor acts as the liaison between customers and the service department. They are responsible for understanding customer vehicle issues and requirements, advising on necessary service and maintenance, preparing job estimates, and ensuring high levels of customer satisfaction. The role involves coordinating vehicle repairs and service with technicians while maintaining strong communication with customers throughout the process.

Key Responsibilities:

• Greet customers promptly and professionally upon arrival.
• Listen to customer concerns and document vehicle issues accurately.
• Provide accurate cost estimates and timelines for repair or maintenance work.
• Clearly explain recommended services and repairs to customers.
• Liaise with technicians to relay customer concerns and get updates on service progress.
• Monitor vehicle repair status and ensure timely delivery.
• Keep customers informed of any changes, delays, or additional required repairs.
• Coordinate with parts department for parts availability and orders.
• Prepare invoices, process payments, and close service orders.
• Follow up with customers to ensure satisfaction after service.
• Maintain detailed and accurate customer records and vehicle history.
• Meet service department goals and contribute to customer retention initiatives.
• Comply with safety procedures and company policies.

Key Skills and Competencies:

• Excellent customer service and communication skills
• Strong automotive knowledge (technical understanding is a plus)
• Ability to explain complex technical information in simple terms
• Problem-solving and conflict resolution abilities
• Attention to detail and organizational skills
• Basic computer skills (DMS software, Microsoft Office, etc.)
• Ability to multitask in a fast-paced environment

Qualifications:

Graduation or equivalent

(Associate’s or technical degree preferred)

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person