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Service Advisor

PANACHAMOOTTIL HONDA

3 years

1 Lacs

Kollam, Kerala

Posted:23 hours ago| Platform: SimplyHired logo

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Skills Required

Customer service In-person Diploma Communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

Branch: Bharanikavu

Key Responsibilities:

Customer Handling
Greet customers professionally and understand their service needs.
Listen to and record customer complaints or requests accurately.
Provide service-related advice and guidance.
Job Card Preparation & Estimation
Create job cards with all necessary details.
Provide accurate cost and time estimates for repairs and maintenance.
Coordination with Workshop
Liaise between customers and technicians to ensure smooth job flow.
Track work progress and update customers.
Upselling & Cross-selling
Recommend additional services or products for better vehicle performance.
Quality Check & Delivery
Ensure quality checks before delivery.
Explain the work done to the customer during delivery.
Customer Relationship Management
Follow up with customers after service to ensure satisfaction.
Handle complaints promptly and professionally.
Documentation & Reports
Maintain accurate service records.
Submit daily/weekly service reports to the Service Manager.

Qualifications & Skills:

Diploma/ITI/Graduation in Automobile or Mechanical Engineering preferred.
1–3 years of experience as a Service Advisor (two-wheeler experience preferred).
Strong communication and interpersonal skills.
Technical knowledge of two-wheeler.
Customer service orientation with problem-solving ability.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

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