Service Advisor

Job Description

Job Title: Service Advisor Location: Naga TVS Building, Perumthuruthy Jn, Thiruvalla Company: Naga Auto Ventures LLP (Authorized Main Dealer – TVS Motor Company) Job Time : 9AM TO 6PM About Us: Naga Auto Ventures LLP is a leading authorized dealership of TVS Motor Company, committed to delivering exceptional customer service and top-quality two-wheeler solutions. With a strong reputation built on trust and efficiency, we’re looking for a dedicated Service Advisor to join our after-sales team. Key Responsibilities: Greet and interact with customers in a professional and friendly manner. Understand customer concerns and accurately document service requirements. Provide clear and transparent explanations of service procedures, cost estimates, and delivery timelines. Coordinate with technicians to ensure accurate diagnosis and timely repairs. Follow up with customers regarding service updates, approvals, and completion. Ensure all job cards, invoices, and records are properly maintained. Promote service packages, AMC, and other value-added services. Address customer complaints promptly and escalate complex issues when necessary. Maintain CSI (Customer Satisfaction Index) scores as per TVS guidelines. Required Skills & Qualifications: Minimum 1–2 years of experience in a similar role (2-wheeler dealership preferred). Basic technical knowledge of two-wheelers. Customer-centric mindset with problem-solving ability. Familiarity with DMS (Dealer Management System) software is a plus. Ability to multitask and handle pressure during peak hours. Benefits: Attractive salary with performance-based incentives ( 3000 to 17000 Per Month ). Professional training & career development opportunities. Friendly work environment with supportive leadership. Industry-standard perks and leave policies. More Details Please Contact 7012017907 Job Type: Full-time Pay: ₹10,000.00 - ₹27,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person