Posted:7 hours ago|
Platform:
On-site
Full Time
• Greets customers in a timely, friendly manner and obtains vehicle information • Ensure usage of vehicle protection materials cover in presence of customer.
• Conduct the Walk Around process along with customer and complete the vehicle inventory
• Customer verbatim & Campaign details should be update in DMS RO and same has to be handover to customer before leaving from reception.
• Provide appropriate Cost / Time estimate to customer which updated in DMS.
• Monitor the WIP and keep informed of changes of cost and completion times
• Ensure proper vehicle Delivery Preparation of work completion & Vehicle cleanliness etc
• Inform the customer about vehicle readiness along with pre-invoice and payment options.
• Explain customers about Job done and Invoice details, handover replaced parts to customer before delivery of the vehicle.
• If need, conduct joint road-test along with customer & Final Inspector before delivery
• Ensure suitable PSF time & Instant feedback collection before customer made payment.
• Actively promote the Mopar Allied Business and Service Items to all customers.
• Ensure 100% Same Day Delivery for PMS vehicles with on time as per commitment
EVM Jeep Kerala
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