Posted:1 day ago|
Platform:
Work from Office
Full Time
1. Receive the customer with smile and make them comfortable in the reception area. 2. Open the repair order for the vehicle with customer verbatim without any assumptions. 3. Probe the customer (not interrogate) to understand the problem stated with most relevant questions. 4. Offer a combined road test with customer to understand the problems related to noise, vibrations and suspension. 5. Make a time and cost estimate in consultation with job controller, if required, explain it to the customer and take his/her signatures on the repair order or consent to carry on the repairs. 6. Write clear instructions for the workshop on the repair order. 7. Keep customer updated about the time and cost estimate revisions, if any, and take their appropriate approvals for the same. 8. Keep track of vehicles during the repairs and ensure vehicle is ready in all respects before customer walks in. 9. Offer him a road test to have a feel after the repairs performed, especially for the cases of noise, vibrations and suspension. 10. Ensure to explain the repairs performed and the benefits of the same to the customer with explanation of charges. 11. Updating customer records (email, contact details, address, contact no.) into DMS system 12. Settle the invoice and complete the documentation along with the satisfaction note signed by the customer. 13. Escort the customer to the vehicle and thank him for the opportunity given to serve him and hand over your business card for his future reference. 14. In case of any complaint do the follow up and apologize for the inconvenience happened and extend your services to support him/her to resolve the issue. 15. Keep track of customers by following up at least once in three months. 16. Handling mail communication from customers and responding to their query within the pre-defined TAT.
Anand Motor Products (AMP)
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