Service Advisior

As a Service Advisor at Sai Ford in Bhopal, your main responsibility will be to serve as the primary point of contact for customers. Your role will involve ensuring customer satisfaction by addressing their queries, scheduling service appointments, and maintaining effective communication throughout the service process. You will be coordinating repairs, explaining technical information in simple terms, providing aftersales support, and ensuring services are completed in a timely manner while upholding exceptional customer service standards. Key Responsibilities: - Act as the primary point of contact for customers - Address customer queries and concerns - Schedule service appointments - Coordinate repairs and maintenance services - Explain technical information clearly - Provide aftersales support - Ensure timely completion of services - Maintain exceptional customer service standards Qualifications Required: - Strong skills in Customer Satisfaction, Customer-focused Service, and Customer Service - Excellent Communication skills, both written and verbal - Experience or knowledge of Aftersales and support procedures within the automotive industry preferred - Problem-solving abilities and attention to detail - Commitment to delivering quality service - Prior experience as a Service Advisor, Customer Service Representative, or similar role is an advantage - Ability to manage multiple tasks effectively in a dynamic environment - High school diploma or equivalent required; additional technical certifications or qualifications would be beneficial,