Senior Vice President, Client Processing Manager

Job Title: Senior Vice President, Client Processing Manager

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities, and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Senior Vice President, Client Processing Manager to join our team. This role is in Pune – HYBRID role.

In this role, you’ll make an impact in the following ways:

• Manages a medium to large-sized team or multiple small Client Processing teams.
• Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing, and problem resolution.
• Manages Client Processing activities through other managers or a large team of senior professionals.
• Serves as a top level of support for external clients who were not able to have problems resolved at a lower level.
• Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.
• Identifies and implements process improvements to improve the experience for all stakeholders.
• Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.
• Provides input into departmental budgets and planning.
• May develop business plans for team/group operations.
• Manages one or more Client Processing teams.
• Contributes to the achievement of team objectives.

To be successful in this role, we are seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
• Advanced/graduate degree preferred.
• 12 to 15 years of total work experience is preferred with at least 5-6 years in management.
• Experience in brokerage processing is preferred.
• Applicable local/regional licenses or certifications as required by the business.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024.
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024.
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, which can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.