Senior Travel Counselor ( Implant)

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)

• Implant role at Gurgaon

• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided

• Ensure compliance to customers agreed travel policy, service provider policies, and regulatory requirements

• Use positive telephone service techniques and act on special customer requests

• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

What We re Looking For

• Passion for excellence in client service, including proactive anticipation of needs

• Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)

• Professional communication (written and verbal)

• Attention to detail

• Act with integrity, and look after personal traveler information

• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

• Resolving customer issues quickly and independently / with supplier

• Teamwork and openness to feedback