Senior Ticketing Excutive - Amadeus

Company Description

EXPLERA VACATIONS PRIVATE LIMITED, part of a global network with branches in India, the USA, and Thailand, was established in May 2019 with a dedication to offering customized travel solutions for both individual and corporate travellers.

IATA-certified travel agency since February 2022

Role Description

full-time, on-site

Amadeus GDS

Key Responsblity

• Manage international and domestic flight bookings using

  Amadeus

  (mandatory).
• Issue, reissue, revalidate, and process refunds as per airline guidelines.
• Manage fare searches, fare rules, fare calculations, and seat allocations.
• Prepare and verify PNRs, queues, SSR, OSI, and other GDS functions.
• Ensure accurate issuance of tickets, EMDs, and ancillary services.
• Handle customer inquiries professionally with fast turnaround times.
• Provide accurate travel information, routing suggestions, and itinerary planning.
• Resolve booking issues, flight disruptions, and schedule changes.
• Maintain relationships with corporate and retail clients to support repeat business.
• Coordinate with airlines for fare disputes, waiver requests, and ticketing authorisations.
• Maintain proper documentation and follow company SOPs.
• Work efficiently in a fast-paced, high-volume ticketing environment.

Qualifications

• Minimum 4+ years of experience

  in airline ticketing (mandatory).

• Expert-level knowledge of Amadeus GDS

  and strong mastery in CRS/GDS systems.
• In-depth understanding of airfare rules, ticketing processes, and airline policies.
• Strong communication skills and customer-service mindset.
• Ability to multitask, prioritize workloads, and meet deadlines.
• Experience in the travel industry is highly desirable.
• Certification in Amadeus/GDS will be an added advantage.