Senior Technical Support Executive

ScribeEMR Systems is a leading healthcare support services company specializing in remote live medical scribing, AI-based medical scribing, medical coding, medical billing, and Virtual Medical Office Solutions (VMOS). With a strong presence across India through our offices in Bengaluru, Coimbatore, Hyderabad, and Mohali, we cater to a wide range of healthcare providers in the United States. Key Skills: Onsite client management Strong technical knowledge (L1 & L2) Excellent verbal and written communication skills International call center/customer service experience (preferred) Effective listening and problem-solving skills Ability to work under pressure and handle escalations Flexible working night shifts Team coordination and leadership abilities Technical & Client Support: Respond to customer inquiries via phone, email, and chat Research and provide accurate technical information using available resources Troubleshoot and resolve client complaints and technical issues Escalate unresolved problems to higher support tiers when necessary Route calls to appropriate internal resources Generate and maintain call logs and reports Coordinate with US-based clients for technical resolutions Ensure timely follow-up and closure of customer queries NOTES: Please visit the following website to know more about us https://www.scribeemr.in/ If you still have any questions, please write to IT.vacancies@scribeemr.in