Senior Technical Manager, Global ERP Operations

You will be the Senior Technical Manager, Global ERP Operations in the Horizon operations environment, responsible for overseeing all production-related service resolutions for a global Oracle implementation. Reporting to the Director, Horizon Operations Support, you will play a pivotal role in shaping and leading Horizon Operations support worldwide, ensuring the robustness, security, and high performance of applications and services. Your role will require you to demonstrate strong analytical thinking and curiosity in identifying issues and proposing effective solutions. Your technical expertise, including proficiency in Artificial Intelligence and programming skills, will be crucial in this position. You will need to maintain a high level of front-line focus, assessing employee satisfaction, addressing their needs efficiently, and enhancing communication processes. Effective communication with team members, stakeholders, and customers will be essential. You will be responsible for managing major incident bridges with calmness and experience, ensuring timely resolution, formalized communication of impact, and minimal disruption to the business. Conducting Lessons Learned and Root Cause Analysis (RCA) on incidents to prevent recurrence will also be part of your responsibilities. Collaborating with global leads, you will develop and maintain the strategy for Operational Support to the Oracle Fusion environment, ensuring high availability and reliability. Creating and managing the monthly operations scorecard with insights for executive leadership briefings will be crucial. Additionally, you will work closely with software managed service providers to ensure SLA adherence, process improvements, and ongoing training for the Service Desk. You will support the lead on the Change Advisory Board (CAB) process, implement appropriate production governance processes, and enable employees to self-serve issues by collaborating with relevant teams. Your qualifications should include a Bachelor's degree in information technology, Computer Science, or related field, with a Master's degree desired. Equivalent experience will also be considered. To excel in this role, you should have over 15 years of global team leadership experience, familiarity with Oracle Fusion, expertise in ITIL principles and ServiceNow, and a methodical approach to achieving goals. Your ability to thrive in a changing environment, build effective relationships, and lead team transformations will be crucial to success. If you are a seasoned IT leader with a passion for driving excellence, we encourage you to apply and become a key contributor to our global success.,