Senior Technical Consultant - Salesforce Service Cloud + ITIL

You will be responsible for the successful delivery of complex Salesforce ITSM solutions for customers. The technologies involved include Salesforce.com products and APIs, Agentforce, Slack, Apex/Visualforce, Lightning, and integration/ETL technologies. Your designed solutions are long-term and scalable with customer growth plans. You should have experience integrating systems via APIs and a strong development background. **Responsibilities:** - Collaborate with client stakeholders to define requirements, deliverables, and manage expectations - Follow and help define coding standards, leading code reviews for quality and appropriate design patterns - Manage the technical delivery of custom development, integrations, and data migration in Salesforce implementations - Familiarity with source code, version management, and code deployment standards - Maintain a target billable utilization aligned to the role - Ability to understand projects and deep dive to debug issues - Liaise with Salesforce product teams to support client implementations - Work remotely, collaborating with global teams for delivery across geographies, and flexibility with work hours **Requirements:** - Minimum of 6+ years hands-on development experience on the Salesforce platform - Experience in at least one end-to-end Service Cloud implementation - Highly preferred ITIL 4 Foundation Certificate - Ability to debug performance issues at client layer and apex layer - Design capability compatible with desktop and mobile devices - Knowledge of different integration patterns and asynchronous capabilities in Salesforce - Understanding of Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds - Understanding of systems architecture, design scalable solutions, key design patterns, and data volume limitations - Understanding of data sharing, visibility considerations, and platform architecture - Familiarity with platform authentication patterns such as SAML, SSO, OAuth - Knowledge of data integration tools and experience integrating Salesforce with various business systems - Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies - Experience with platform security capabilities (TLS, SSL) - Active Salesforce certifications or ability to achieve relevant certifications upon hire **Preferred Certifications:** - Salesforce Service Cloud Consultant - Salesforce Sales Cloud Consultant **Nice to have:** - Development experience in Agentforce & Slack - Salesforce Certified Integration Architecture Designer - Salesforce Certified Community Cloud Consultant Certification - Salesforce Certified Development Lifecycle & Deployment Designer,