Senior Technical Architect

Integrichain

3 - 8 years

5 - 10 Lacs

pune

Posted:2 days ago| Platform:

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Skills Required

automation change management manual testing postgresql mysql flex informatica stored procedures troubleshooting sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

What youll need to thrive in this role:

Triaging high-priority MFT Support Tickets.
Monitor and manage MFT jobs (GoAnywhere):
- Ensure successful file transfers between systems, partners, or clients.
- Proactively respond to failed or delayed transfers.
Troubleshooting:
- Investigate and resolve file transmission issues, connectivity problems, and protocol errors.
- Collaborate with internal teams or external partners for incident resolution. Any new process or change to an existing process to be documented and/or creating new SOPs.
- Perform impact analysis and manual testing.
- Ensure change management processes are compliant with audit requirements.
- Ticketing customer issues and tracking them to closure.
Respond to functional queries and workarounds for file transfer and automation issues in Production and lower environments.
Perform a root cause analysis for MFT issues reported by the customer/user.
Collaborate with other product teams/stakeholders to ensure the timely resolution of customer issues.
Assisted in MFT configuration to ensure various components communicated with one another.
Lead customer discussions around status updates, functional training, and application workshops.
Maintain quality as per SLA and the SOP.
Should be flexible to work in IST 1:00 PM to 10:00 PM

Qualifications

What youll bring to the table:

At least 3 years of systems implementation/upgrade experience spanning the software development lifecycle (requirements, design, build, test, impl

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