Senior Technical Architect (AWS Service Cloud Voice)

Job Title: Senior Technical Architect AWS Service Cloud Voice (SVC)

Rate:

Duration:

Experience Required:

Location:

Job Summary:

Senior Technical Architect

Key Responsibilities:

• Design and implement end-to-end architecture for

  Service Cloud Voice (SVC)

  integrations using

  Amazon Connect, Lex, and Lambda

  .
• Develop, test, and deploy scalable and secure AWS-based solutions.
• Collaborate with cross-functional teams including Salesforce, DevOps, and Cloud Engineering.
• Define best practices, coding standards, and deployment guidelines for AWS voice and chatbot solutions.
• Optimize system performance, scalability, and reliability across distributed architectures.
• Conduct code reviews, technical evaluations, and architecture audits.
• Provide technical mentorship and guidance to development teams.

Required Skills & Experience:

• 10+ years

  of overall IT experience with at least

  5+ years in AWS architecture and development.

• Strong

  hands-on coding

  experience with

  Amazon Lambda (Node.js, Python, or Java)

  .
• Proven expertise in

  Amazon Lex

  ,

  Amazon Connect

  , and

  Service Cloud Voice (SVC)

  integration.
• Solid understanding of

  AWS services

  like API Gateway, DynamoDB, S3, IAM, CloudWatch, and Step Functions.
• Experience designing and implementing

  voice-based automation

  and

  chatbot workflows

  .
• Knowledge of

  Salesforce Service Cloud

  integration with AWS is a strong plus.
• Excellent problem-solving, communication, and leadership skills.

Preferred Qualifications:

• AWS Certified Solutions Architect – Professional or equivalent certification.
• Prior experience working in a

  customer experience/contact center

  domain.
• Familiarity with CI/CD, CloudFormation, and Infrastructure-as-Code (IaC) tools.

  Role & responsibilities

Preferred candidate profile