Senior Team Member

As a Senior Team Member at Tibbs Frankie located in Noida, Uttar Pradesh, you will be instrumental in delivering exceptional customer service and ensuring operational excellence. Your proactive and detail-oriented approach, coupled with your experience in the foodservice industry, will be pivotal in upholding the high standards of the organization. Taking charge of your duties, providing guidance to junior team members, and ensuring seamless daily operations will be your primary responsibilities. Your role will encompass various key areas: Customer Service Excellence: - Deliver outstanding customer service by promptly addressing inquiries and resolving issues. - Ensure accurate and timely processing of customers" orders. - Handle escalated customer complaints with professionalism to achieve satisfactory resolutions. Operational Management: - Supervise daily operations to ensure adherence to company standards. - Uphold cleanliness and hygiene standards throughout the restaurant. - Manage inventory levels and oversee timely stock replenishment. - Maintain food preparation and presentation in line with Tibbs Frankie's quality benchmarks. Team Leadership and Support: - Lead by example, establishing high performance benchmarks for the team. - Contribute to the training and mentorship of junior team members. - Monitor team performance, offering constructive feedback to enhance service quality and operational efficiency. Sales and Marketing: - Support in-store promotional activities to drive sales growth. - Propose innovative ideas to enhance customer engagement and satisfaction levels. Health & Safety Compliance: - Ensure strict compliance with health and safety regulations. - Conduct regular inspections to uphold food safety standards. Reporting: - Assist in monitoring and reporting key performance indicators (KPIs). - Report operational challenges to the management team and propose effective solutions. Key Requirements: - Minimum of 3 years of experience in the foodservice industry, ideally in a supervisory or senior team member capacity. - Excellent communication skills and ability to collaborate effectively within a diverse team. - Capability to thrive under pressure in a fast-paced environment. - Strong leadership attributes to inspire and guide junior staff. - Familiarity with health and safety regulations governing the foodservice sector. - Willingness to work flexible hours, including weekends and holidays. Educational Qualifications: - High school diploma or equivalent. - Additional degree or diploma in hospitality or related fields is advantageous. To apply for this position, kindly forward your resume to romi.v@khaansama.com or reach out to us at 7303554081. Join our dynamic team in the quick-service restaurant industry and be part of our exciting journey towards excellence. This is a full-time, permanent role with opportunities for growth and development. The work schedule includes evening shifts, morning shifts, and rotational shifts. A minimum of 3 years of work experience is preferred for this role. The work location is in person at our Noida, Uttar Pradesh establishment.,