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Cognizant
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Senior Systems Engineer

Senior Systems Engineer

Cognizant

1 - 3 years

5 - 9 Lacs

Hyderabad Coimbatore

Posted:1 month ago| Platform:

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Skills Required

Communication Skills IT Service Desk Service Desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary We are seeking a Systems Engineer with 0 to 1 years of experience to join our team. The ideal candidate will have technical skills in AI-enabled chatbots and Service Desk as well as domain experience in the Airlines industry. This hybrid role offers the opportunity to work both remotely and on-site during day shifts. Responsibilities Develop and maintain AI-enabled chatbot systems to enhance customer service experiences. Provide technical support and troubleshooting for Service Desk operations. Collaborate with cross-functional teams to ensure seamless integration of AI solutions within the Airlines domain. Monitor system performance and implement improvements to optimize efficiency. Conduct regular system audits to ensure compliance with industry standards and regulations. Assist in the design and implementation of new features and functionalities for AI-enabled chatbots. Document system configurations processes and procedures for future reference. Participate in training sessions to stay updated on the latest technologies and best practices in AI and Service Desk operations. Support the deployment of AI solutions across various platforms and environments. Analyze user feedback and data to identify areas for improvement in chatbot performance. Provide timely and effective resolution to technical issues reported by end-users. Ensure data security and privacy in all AI and Service Desk operations. Contribute to the continuous improvement of system reliability and user satisfaction. Qualifications Possess a strong understanding of AI-enabled chatbot technologies and their applications in customer service. Have experience with Service Desk operations and technical support. Demonstrate knowledge of the Airlines industry and its specific requirements. Show proficiency in troubleshooting and problem-solving technical issues. Exhibit excellent communication and collaboration skills. Display a proactive approach to learning and adapting to new technologies. Hold a degree in Computer Science Information Technology or a related field.

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Senior Systems Engineer