Senior System Engineer

What youll do

• Being part of Global Service Desk Team (Handling calls from across locations)

• In-depth extensive knowledge andwork experiencein Microsoft office apps, with emphasis on office 365, and Microsoft OS
• Technicalwork experiencein Active directory, hardware issues, SharePoint, Exchange
• Basic understanding on Networking and Lan Infra.
• Managing and troubleshooting user account related issues through Microsoft Office 365 Portal.
• Deploying OS and all the applications to Desktops and Laptops through SCCM
• Troubleshooting VM issues through SCVMM tool.
• Troubleshooting on all Software and Hardware related issues remotely

What to Have for this position:

Must have Skills:-

• In-depth extensive knowledge and work experience in Microsoft office apps, with emphasis on office 365, and Microsoft OS A must
• Technical work experience in Active directory, hardware issues, SharePoint, Exchange - A must
• SCCM, SCVMM knowledge strong advantage
• Knowledge on RDS and VDI is an advantage
• MCSA/MCSE certified a Must
• 6 to 8 years of customer support experience in global team- a Must (Exp in supporting US based customers is an Advantage)
• Excellent communication skills with excellent verbal and written English- A must.
• Ability to work in shifts (24/7)
• Self-driven and independent who is able to take responsibility and proactively carry on tasks as a self-contributor
• Ability to multi-task, Fast learner, good interpersonal and communication skills, good analytical skills, self-learner and Service Orientation.
• Need to prepare a knowledge base for all critical issues handled for the team and future use.