Job
Description
Driven by the passion to improve the quality of people's lives, WS Audiology continues to grow as a market leader in the hearing aid industry. With a commitment to increasing penetration in an underserved hearing care market, we aim to accelerate our business transformation to reach more people more effectively. We are looking for a highly skilled and motivated Salesforce CRM Specialist to join our dynamic team. As the Salesforce CRM Specialist, you will be responsible for managing and optimizing our Salesforce CRM platform to enhance business processes and improve customer relationships. Your role will involve collaborating with various departments to gather requirements and customize the Salesforce environment. As a Salesforce CRM Specialist at WS Audiology, your responsibilities will include: Custom Development: Design, develop, and implement scalable and secure custom solutions using Apex, Visualforce, and Lightning Web Components (LWC). Integration Expertise: Build and manage integrations between Salesforce and external systems using REST/SOAP APIs, middleware, or other technologies. Code Optimization: Write clean, reusable, and efficient code following Salesforce development best practices. Solution Design: Collaborate with stakeholders to gather requirements and translate business needs into technical solutions within the Salesforce platform. Testing & Debugging: Perform rigorous testing, debugging, and troubleshooting to ensure high-quality deliverables. Release Management: Manage and streamline Salesforce release cycles, ensuring smooth deployment and adherence to version control best practices. Support Management: Provide operations support to all end-users globally using Jira. Documentation: Create and maintain detailed technical documentation for processes, customizations, and configurations. Best Practices: Stay updated with Salesforce updates and implement development standards and best practices. Collaboration: Work closely with cross-functional teams, including administrators, architects, and business analysts, to deliver solutions that align with organizational goals. What you bring: Salesforce Expertise: 5+ years of hands-on experience in Salesforce development, with a deep understanding of Apex, Visualforce, LWC, and Salesforce integrations. Knowledge: Experience working with REST/SOAP APIs, third-party tools, and middleware platforms. Release Management: Proven experience managing Salesforce release cycles, including sandbox management and version control (e.g., Git). Best Practices: Strong understanding of Salesforce security, governor limits, and performance optimization techniques. Problem-Solving: Excellent analytical and troubleshooting skills to identify and resolve complex technical issues. Certifications: Salesforce Platform Developer I (required); Platform Developer II (Most Preferable) and other Salesforce certifications (preferred). Good to have Skills: Data Cloud & AI Einstein Analytics Marketing Cloud CI/CD knowledge Personal competencies: Continuous Skill Enhancement and Knowledge Growth. Good written and verbal communication skills. Self-motivation to take ownership of tasks and deliver results independently. Detail-oriented approach to ensure quality in deliverables. Good team player. Who we are: At WS Audiology, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity, and celebrate our successes. Sounds wonderful We can't wait to hear from you.,
