Senior Specialist - O2C

As a Credit Risk Management Specialist/Senior Specialist at Novartis Healthcare Private Limited, your primary responsibility will be to manage blocked sales orders efficiently by conducting root cause analysis and coordinating with stakeholders, utilizing SAP and HighRadius tools. Your role will also involve evaluating customer creditworthiness by assessing courtesy credit limits, performing risk categorization using internal and external scoring tools, and ensuring compliance with annual review cycles. It will be crucial for you to maintain high standards of data accuracy by updating credit master records and storing all relevant documentation to support audit readiness and internal controls. Key Responsibilities: - Evaluate new and existing customers for creditworthiness, especially when courtesy credit limits are insufficient. - Perform scoring and risk categorization using internal systems (SAP RM, GCMT) and external data providers (e.g., D&B), ensuring proper documentation and approvals. Maintain compliance with annual review cycles. - Update credit master data post-assessment, including credit limits, risk categories, review dates, scoring outputs, and DUNS numbers. Ensure all documentation is stored per audit and compliance standards. - Support audit readiness by maintaining high standards of data integrity and traceability across all credit management activities. Collaborate with direct managers to support financial activities and decision-making. - Prepare analysis or reporting with a focus on accuracy, compliance, and timeliness of data provided. Provide necessary data for internal and external reporting in a timely and accurate manner. - Provide first-line support on SAP issues related to Order Blocks, Credit Worthiness, Financial Risk, and Compliance. - Contribute to FRA projects at the country or BU level. Essential Requirements: - University degree - 7-10 years of work experience in Credit Management Process - Proven ability to work cross-functionally with collections, operations, business partners, and IT teams to resolve order blocks and credit issues. - Proficiency in evaluating credit limits, overdue receivables, and total credit exposure using SAP, HighRadius, and Celonis. - Skilled in updating credit master data with revised limits, risk categories, review dates, and scoring outputs. If you are passionate about making a difference in the lives of people with diseases and their families, Novartis offers you the opportunity to join a community of smart, dedicated individuals working together to achieve breakthroughs that positively impact patients" lives. To learn more about Novartis and our mission, visit https://www.novartis.com/about/strategy/people-and-culture. Join the Novartis Network to stay connected and be notified about suitable career opportunities that align with your interests and skills: https://talentnetwork.novartis.com/network. Novartis is dedicated to providing reasonable accommodations for individuals with disabilities. If you require accommodation during the recruitment process or while performing essential job functions, please contact [email protected] and provide details of your request along with the job requisition number. Novartis is committed to fostering an inclusive work environment that reflects the diversity of the patients and communities we serve, striving to build outstanding and diverse teams.,