Job
Description
The Customer Implementation Services (CIS) Team at Dynamic Yield, a Mastercard company, is responsible for implementing and testing Mastercard products and services with financial institutions globally. We ensure seamless electronic payments by systemically synchronizing financial institutions with Mastercard's messaging. This role is crucial for supporting our customers through new Mastercard releases and their own system changes, guaranteeing accurate vetting of customer network interfaces for financial payment processing. Roles and Responsibilities: As a Specialist, Implementation, you will: End-to-End Project Management: Manage the entire project execution lifecycle for all types of implementation projects with external customers, particularly in the Eastern Europe, Middle East, and Africa Region. Customer Consultation: Independently assess and document customer needs, guide and consult customers through established implementation processes, rules, specifications, and required documentation until project closure. Multi-Project Management: Effectively manage a high number of multiple projects in parallel. In-depth Testing: Utilize available tools and resources to conduct thorough testing of data elements, network configurations, and interfaces to ensure precise vetting of customer systems for financial payments and consumer-tailored services. Escalation Management: Handle customer escalations completely autonomously. Flawless Execution: Drive flawless execution of CIS implementation projects, ensuring high customer satisfaction in line with department missions. Strategic & Complex Projects: Handle and gain experience with the most demanding, strategic markets and customers, including those with non-standard and challenging project scopes. Training & Enablement: Identify customer training needs and provide AOW (Area of Work) trainings to customers. Key Initiative & SME Leadership: Lead end-to-end, with a strong sense of ownership, key initiatives and act as a Subject Matter Expert (SME) for complex products or core roles. Deliver SME responsibilities flawlessly as per documented guidelines. New Product Implementation: Handle the implementation of new, large, and complex pilot products and/or services. Assess the readiness of new products from a CIS perspective and ensure CIS is equipped to deliver scalable new products with necessary materials and access. Team Upskilling & Coaching: Upskill the technical expertise of the CIS team in your area of expertise, organize adequate training, and coach experienced colleagues, spreading knowledge across the team. Customer Delivery Consulting: Act as a customer delivery consultant for your domain of expertise, providing pre-implementation support. Process Improvement: Lead and drive new initiatives and opportunities that bring positive, innovative, and significant impacts to customer delivery, contributing to regional improvements. Production Readiness: Drive testing for production readiness, identify areas needing additional testing, and suggest improvements for greater efficiency. All About You Education: Bachelor's/Master's degree in Information Technology, Computer Science, Exact Sciences, Business, or equivalent work experience. Project & Testing Skills: Strong project management and testing skills with best-in-class priority setting. Payments Knowledge: Advanced understanding of payment systems, Mastercard products & services, and how our business operates, including implementation processes and product strategy. Technical Acumen: Technically savvy, comfortable with current and emerging technologies. Capable of troubleshooting technical issues efficiently and translating complex technical matters into simple, business-friendly terms. Integration Understanding: Understanding of Webservices, API Integration patterns, and ISO standards for client onboarding. Mobile Payments (Plus): Any mobile payment background processing or hands-on experience with APIs used for authentication, authorization, or business functions is a significant plus. Innovation & Improvement: Ability to generate and implement creative ideas to improve delivery processes, simplify the customer implementation journey, and remove pain points. Communication & Presentation: Solid communication and presentation skills, capable of presenting autonomously to the customer delivery team and senior management. Resilience & Ownership: Stress resilient in all situations, able to reassure internal teams and external customers. Possess a strong sense of ownership and urgency, with the ability to navigate ambiguity and a thoughtful, results-driven risk-taking mindset. Analytical & Proactive: Ability to autonomously apply theory into practice, challenge existing theories, and proactively drive for continuous improvement by implementing solutions. Collaborative: A strong team player with a customer-focused, business-acumen, and solutions-oriented skillset. Adaptability: Optimistic, embracing change, establishing clear achievable goals, and strengthening problem-solving skills. Client Leadership: Experience leading customers through complex projects and building rapport with a varied client base. Innovative Thinking: Approaches problems with out-of-the-box thinking, innovating with creativity. Independent Learner: Self-starter and quick learner with the ability to work independently. Language Skills: Good verbal and written communication skills in English.
