Job Title: BAMS Doctor (Teleconsultation) Location: Meerut Company: Nirvasa Healthcare Job Type: Full-time / Part-time Job Description: Nirvasa Healthcare is hiring BAMS Doctors (freshers & experienced) who are registered practitioners and open to provide teleconsultation services to patients. Key Responsibilities: Provide medical consultation via phone/video in accordance with Ayurvedic practices. Diagnose, prescribe, and advise treatment plans. Maintain proper documentation of patient records. Educate patients about preventive healthcare and lifestyle. Deliver empathetic, patient-centric care through telemedicine platforms. Requirements: BAMS degree from a recognized university. Valid registration certificate (mandatory). Freshers & experienced doctors both can apply. Strong communication skills in Hindi/English (regional language preferred). Tech-savvy and comfortable with telemedicine. Perks & Benefits: Attractive fixed salary + incentives. Training & onboarding support. Flexible working options. Apply Now Contact Person: Emmanuel 8700673857 [email protected] Job Type: Full-time Pay: ₹20,000.00 - ₹28,000.00 per month Work Location: In person
Job Title: BAMS Doctor (Teleconsultation) Location: Meerut Company: Nirvasa Healthcare Job Type: Full-time / Part-time Job Description: Nirvasa Healthcare is hiring BAMS Doctors (freshers & experienced) who are registered practitioners and open to provide teleconsultation services to patients. Key Responsibilities: Provide medical consultation via phone/video in accordance with Ayurvedic practices. Diagnose, prescribe, and advise treatment plans. Maintain proper documentation of patient records. Educate patients about preventive healthcare and lifestyle. Deliver empathetic, patient-centric care through telemedicine platforms. Requirements: BAMS degree from a recognized university. Valid registration certificate (mandatory). Freshers & experienced doctors both can apply. Strong communication skills in Hindi/English (regional language preferred). Tech-savvy and comfortable with telemedicine. Perks & Benefits: Attractive fixed salary + incentives. Training & onboarding support. Flexible working options. Apply Now Contact Person: Emmanuel 8700673857 emmanuel.massey@nirvasa.com Job Type: Full-time Pay: ₹20,000.00 - ₹28,000.00 per month Work Location: In person
Position Team Leader - Operations Experience Range 1 – 5 Years Location Gurgaon About Us Nirvasa is a fast-growing digital healthcare platform committed to enhancing the overall well-being of individuals through a wide range of evidence-based health products and personalized treatment plans. By combining modern scientific research with expert guidance, Nirvasa aims to deliver safe, effective, and impactful healthcare solutions. We are dedicated to making premium healthcare accessible to all, empowering people to lead healthier, more fulfilling lives. If you're passionate about working in a dynamic, innovative environment that prioritizes health and wellness, Nirvasa offers exciting career opportunities for you to grow and contribute to a greater mission. Website : www.nirvasa.com Linkedin : www.linkedin.com/company/nirvasa-healthcare/mycompany/ Roles and Responsibility: We are looking for an experienced and proactive Team Leader for our Call Centre division. The Team Leader will be responsible for overseeing the day-to-day operations of a team, ensuring that all targets are met while maintaining high performance, morale, and adherence to service level agreements (SLAs). The ideal candidate should be well-versed in managing key operational metrics such as shrinkage, attrition, attendance, break management, and driving a results-oriented environment. Key Responsibilities: 1. Team Management: o Lead, manage, and motivate a team of agents to achieve performance targets and deliver excellent customer service. o Foster a positive team environment, encouraging collaboration, innovation, and personal growth. 2. Shrinkage and Attendance Management: o Monitor and manage shrinkage levels to ensure they are within acceptable limits. o Maintain accurate records of attendance, and ensure effective management of absenteeism. o Work closely with departments to ensure attendance policies are adhered to and identify any patterns that need addressing. 3. Attrition Management: o Implement strategies to reduce attrition by addressing root causes and improving employee engagement. o Conduct regular one-on-one meetings with agents to understand any concerns and provide support for career development. 4. Service Level Agreement (SLA) Management: o Ensure the team consistently meets or exceeds SLAs as outlined by the client or business standards. o Track team performance and provide feedback or corrective actions to ensure SLA adherence. o Monitor quality assurance and process compliance to ensure customer satisfaction levels are met. 5. Break Management: o Ensure break schedules are followed to avoid disruptions in team performance. o Optimize break management to ensure there is no impact on productivity while ensuring agents have adequate time for breaks. 6. Target Driven Performance: o Ensure that agents are motivated and working towards achieving individual and team targets. o Implement performance improvement plans where needed and regularly track progress. o Foster a competitive yet supportive team environment to ensure goals are met consistently. 7. Reporting and Analytics: o Prepare and submit regular reports on key performance metrics, including shrinkage, attendance, SLA compliance, and productivity. o Use data and insights to identify trends and areas for improvement. 8. Coaching and Development: o Provide regular feedback and coaching to agents, offering guidance to help them achieve both personal and team goals. o Facilitate skill development and training sessions to improve team capabilities. Qualifications: Bachelor's degree or equivalent experience. Proven experience in a BPO environment, with at least 1-5 years in a leadership role. Strong understanding of BPO metrics, including shrinkage, attrition, and SLA management. Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to manage and motivate a diverse team. Results-oriented with a strong drive for success. Proficiency in MS Office or other relevant software tools for reporting and performance tracking. Skills & Competencies: Leadership & Team Management Time & Attendance Management SLA & KPI Management Performance Coaching & Feedback Conflict Resolution & Problem Solving Analytical & Reporting Skills Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What is your last salary (in hand)? Experience: Team management: 1 year (Preferred) Location: Gurugram, Haryana (Preferred) Work Location: In person
About Nirvasa We are India’s first multispeciality digital health clinic. More than 8 million patients across India feel empowered with Nirvasa’s end-to-end digital healthcare platform. Nirvasa has been at the forefront of transforming primary healthcare digitally by enabling patients to receive accurate, comprehensive, and customised treatments and care. We believe in a holistic approach to wellbeing that combines the power of four : prescribed by doctors, powered by ayurveda, backed by modern medicine, and supported by good nutrition. With more than 200 doctors and health experts across 5 specialties offering 23 personalised treatments , we assure each of our patients receives ongoing care throughout the journey. Website: www.nirvasa.com Instagram: www.instagram.com/nirvasa_official Linkedin: www.linkedin.com/company/nirvasa-digital-health-clinic Job Purpose Title: WFM – MIS Executive Reports to: Team Leader/Manager Based at: Call Centre Background Position Summary The MIS Executive in the Workforce Management Department plays a crucial role in supporting the team's operational efficiency by managing and analysing data related to workforce planning, scheduling, and performance. As an MIS Executive, you will be responsible for generating insightful reports, maintaining databases, and providing data-driven recommendations to optimize the organization's workforce and meet its performance targets. Job Description · Time and Attendance, Absence and Leave Management report. · Create all Historical dashboard auto made using MS excel or VBA. · Creating monthly Scorecard/Incentive report Team/Manager/Department wise. · Creating MIS reports and conditional report as per requirement · Creating Performance report daily/ weekly / monthly reports. · Performing business analysis report using MS Excel or Power BI tool. · Maintain employee information details. · Making folders of different projects and formatting the data. · Ability to coordinate and manage activities with teams and departments. · Proficient in making dashboard and PPT. · Understanding on late login and early logout report. · Good understanding on schedule preparation. · Good command on data reading and understand the historical data. Desired Skills and Experience Minimum 3 years’ experience on Avaya/NGUCC/Nortel/ Any other Dialler & ACD reporting & Tool. Bachelor's degree in Business Administration, Mathematics, Statistics, or a related field. Proven experience as an MIS Executive or in a similar data analysis role, preferably in a contact centre or workforce management environment. Proficiency in data analysis tools such as Microsoft Excel, SQL, Power BI or other statistical software. Strong analytical skills with the ability to interpret complex data sets and draw actionable conclusions. Detail-oriented with a focus on data accuracy and quality. Excellent communication skills to present data and insights effectively to stakeholders and management. Familiarity with workforce management software and tools is a plus. Ability to handle multiple tasks and meet deadlines in a fast-paced environment. Strong problem-solving skills and a proactive approach to resolving issues. A team player with the ability to collaborate effectively with cross-functional teams Flexibility to work in rotational shifts, including weekends and holidays, as call centre operations may require Professional Qualifications · Relevant graduate or master's degree from a reputed institution Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Paid time off Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: MIS: 1 year (Required) Location: Gurugram, Haryana (Required) Willingness to travel: 100% (Required) Work Location: In person
About Nirvasa We are India’s first multispeciality digital health clinic. More than 8 million patients across India feel empowered with Nirvasa’s end-to-end digital healthcare platform. Nirvasa has been at the forefront of transforming primary healthcare digitally by enabling patients to receive accurate, comprehensive, and customised treatments and care. We believe in a holistic approach to wellbeing that combines the power of four : prescribed by doctors, powered by ayurveda, backed by modern medicine, and supported by good nutrition. With more than 200 doctors and health experts across 5 specialties offering 23 personalised treatments , we assure each of our patients receives ongoing care throughout the journey. Website: www.nirvasa.com Instagram: www.instagram.com/nirvasa_official Linkedin: www.linkedin.com/company/nirvasa-digital-health-clinic Job Purpose Title: WFM – MIS Executive Reports to: Team Leader/Manager Based at: Call Centre Background Position Summary The MIS Executive in the Workforce Management Department plays a crucial role in supporting the team's operational efficiency by managing and analysing data related to workforce planning, scheduling, and performance. As an MIS Executive, you will be responsible for generating insightful reports, maintaining databases, and providing data-driven recommendations to optimize the organization's workforce and meet its performance targets. Job Description · Time and Attendance, Absence and Leave Management report. · Create all Historical dashboard auto made using MS excel or VBA. · Creating monthly Scorecard/Incentive report Team/Manager/Department wise. · Creating MIS reports and conditional report as per requirement · Creating Performance report daily/ weekly / monthly reports. · Performing business analysis report using MS Excel or Power BI tool. · Maintain employee information details. · Making folders of different projects and formatting the data. · Ability to coordinate and manage activities with teams and departments. · Proficient in making dashboard and PPT. · Understanding on late login and early logout report. · Good understanding on schedule preparation. · Good command on data reading and understand the historical data. Desired Skills and Experience Minimum 3 years’ experience on Avaya/NGUCC/Nortel/ Any other Dialler & ACD reporting & Tool. Bachelor's degree in Business Administration, Mathematics, Statistics, or a related field. Proven experience as an MIS Executive or in a similar data analysis role, preferably in a contact centre or workforce management environment. Proficiency in data analysis tools such as Microsoft Excel, SQL, Power BI or other statistical software. Strong analytical skills with the ability to interpret complex data sets and draw actionable conclusions. Detail-oriented with a focus on data accuracy and quality. Excellent communication skills to present data and insights effectively to stakeholders and management. Familiarity with workforce management software and tools is a plus. Ability to handle multiple tasks and meet deadlines in a fast-paced environment. Strong problem-solving skills and a proactive approach to resolving issues. A team player with the ability to collaborate effectively with cross-functional teams Flexibility to work in rotational shifts, including weekends and holidays, as call centre operations may require Professional Qualifications · Relevant graduate or master's degree from a reputed institution Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Paid time off Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: MIS: 1 year (Required) Location: Gurugram, Haryana (Required) Willingness to travel: 100% (Required) Work Location: In person
About Nirvasa We are India’s first multispeciality digital health clinic. More than 8 million patients across India feel empowered with Nirvasa’s end-to-end digital healthcare platform. Nirvasa has been at the forefront of transforming primary healthcare digitally by enabling patients to receive accurate, comprehensive, and customised treatments and care. We believe in a holistic approach to wellbeing that combines the power of four : prescribed by doctors, powered by ayurveda, backed by modern medicine, and supported by good nutrition. With more than 200 doctors and health experts across 5 specialties offering 23 personalised treatments , we assure each of our patients receives ongoing care throughout the journey. Website: www.nirvasa.com Instagram: www.instagram.com/nirvasa_official Linkedin: www.linkedin.com/company/nirvasa-digital-health-clinic Job Purpose Title: WFM – MIS Executive Reports to: Team Leader/Manager Based at: Call Centre Background Position Summary The MIS Executive in the Workforce Management Department plays a crucial role in supporting the team's operational efficiency by managing and analysing data related to workforce planning, scheduling, and performance. As an MIS Executive, you will be responsible for generating insightful reports, maintaining databases, and providing data-driven recommendations to optimize the organization's workforce and meet its performance targets. Job Description · Time and Attendance, Absence and Leave Management report. · Create all Historical dashboard auto made using MS excel or VBA. · Creating monthly Scorecard/Incentive report Team/Manager/Department wise. · Creating MIS reports and conditional report as per requirement · Creating Performance report daily/ weekly / monthly reports. · Performing business analysis report using MS Excel or Power BI tool. · Maintain employee information details. · Making folders of different projects and formatting the data. · Ability to coordinate and manage activities with teams and departments. · Proficient in making dashboard and PPT. · Understanding on late login and early logout report. · Good understanding on schedule preparation. · Good command on data reading and understand the historical data. Desired Skills and Experience Minimum 3 years’ experience on Avaya/NGUCC/Nortel/ Any other Dialler & ACD reporting & Tool. Bachelor's degree in Business Administration, Mathematics, Statistics, or a related field. Proven experience as an MIS Executive or in a similar data analysis role, preferably in a contact centre or workforce management environment. Proficiency in data analysis tools such as Microsoft Excel, SQL, Power BI or other statistical software. Strong analytical skills with the ability to interpret complex data sets and draw actionable conclusions. Detail-oriented with a focus on data accuracy and quality. Excellent communication skills to present data and insights effectively to stakeholders and management. Familiarity with workforce management software and tools is a plus. Ability to handle multiple tasks and meet deadlines in a fast-paced environment. Strong problem-solving skills and a proactive approach to resolving issues. A team player with the ability to collaborate effectively with cross-functional teams Flexibility to work in rotational shifts, including weekends and holidays, as call centre operations may require Professional Qualifications · Relevant graduate or master's degree from a reputed institution Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Paid time off Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: MIS: 1 year (Required) Location: Gurugram, Haryana (Required) Willingness to travel: 100% (Required) Work Location: In person
Company: Nirvasa Healthcare Pvt. Ltd. Location: Udyog Vihar Phase 3, Gurugram Salary: Up to 45K/Per month Employment Type: Full-time Joining: Immediate About Nirvasa Healthcare Nirvasa Healthcare Pvt. Ltd. is one of India’s fastest-growing digital healthcare platforms. We are committed to empowering our workforce through continuous learning, impactful training, and skill development, particularly within BPO/telecalling operations . Position Overview We are looking for a dynamic Assistant Manager – Training with strong BPO training expertise. The role requires someone who can design, implement, and monitor effective training programs to enhance productivity, customer handling, and communication skills of our telecalling and support teams. Key Responsibilities Conduct Training Need Analysis (TNA) for BPO/voice and non-voice processes. Deliver product, process, and soft skills training to new hires and existing employees. Implement floor support & refresher training sessions to improve performance. Monitor training effectiveness using assessments, feedback, and quality audits. Develop training modules, manuals, and e-learning content. Collaborate with operations and quality teams to bridge performance gaps. Maintain reports on training delivery, effectiveness, and employee progress. Skills & Requirements Graduate/Postgraduate with 2–5 years of experience in Training (BPO/Call Center/Telecalling) . Strong knowledge of sales training, customer service, and objection handling . Excellent communication, presentation, and interpersonal skills. Ability to train on voice modulation, empathy, active listening, and soft skills . Experience with role-plays, mock calls, and floor support in BPO environments. Strong organizational and leadership qualities. Immediate joiners preferred. Why Join Us? Work with a fast-growing healthcare BPO setup . Opportunity to build and lead impactful training programs . Dynamic culture with strong focus on growth and employee development. Competitive salary and career progression. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Paid time off Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is current in-hand salary? Have you worked with any BPO/Call Center(Yes/No)? Are you comfortable with 6 Days working? Experience: Training & development: 1 year (Required) Location: Gurugram, Haryana (Required) Work Location: In person
Position Overview The Tele Sales Operations Manager will be responsible for leading and overseeing the tele sales team to achieve revenue targets, improve conversion rates, and ensure operational excellence. The role requires a strong mix of sales strategy, team leadership, and process optimization to maximize results. Key Responsibilities 1. Team Leadership & Performance Management Lead, motivate, and mentor the telesales team to achieve sales targets. Set and monitor daily, weekly, and monthly sales goals. Track KPIs including call volume, lead conversion, and acquisition cost. Conduct performance reviews, coaching, and training sessions. 2. Sales Strategy & Execution Develop and implement telesales scripts and pitch strategies. Identify upselling and cross-selling opportunities. Optimize the sales funnel from lead generation to closure. Collaborate with the marketing team to ensure steady lead flow. 3. Operations & Process Management Ensure efficient lead distribution and tracking through CRM (Bolt preferred). Monitor call quality and compliance with guidelines. Analyze sales data to identify gaps, trends, and improvement areas. Drive process automation for enhanced productivity. 4. Reporting & Analytics Prepare and present detailed sales performance reports to management. Track ROI on sales campaigns and adjust strategies accordingly. Maintain accurate records of sales activities and customer feedback. 5. Compliance & Customer Experience Ensure adherence to DND, data privacy, and compliance regulations. Resolve escalated customer queries effectively. Uphold professionalism and high-quality customer interactions. Qualifications & Skills Education: Bachelor’s degree in Business or related field (MBA preferred). Experience: Minimum 8+ years in telesales/inside sales, with at least 3 years in a managerial role . Proven track record of consistently achieving and exceeding sales targets. Skills: Strong leadership and people management abilities. Excellent communication, negotiation, and interpersonal skills. Proficiency in CRM systems (Bolt preferred). Data-driven decision-making and strong analytical mindset. Ability to work under pressure and meet deadlines. Key Performance Indicators (KPIs) Monthly sales revenue. Lead-to-sale conversion rate. Average call handling time & quality score. Team attrition rate. Customer satisfaction score. Why Join Us? Opportunity to lead a high-impact telesales function . Work with a fast-growing digital healthcare brand . Competitive salary & growth opportunities. Dynamic work culture focused on performance and innovation. Job Type: Full-time Pay: ₹45,000.00 - ₹55,000.00 per month Benefits: Paid time off Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current/last in hand salary ? How soon you can join us? Experience: Sales management: 1 year (Required) Location: Gurugram, Haryana (Required) Work Location: In person
Position Overview The Tele Sales Operations Manager will be responsible for leading and overseeing the tele sales team to achieve revenue targets, improve conversion rates, and ensure operational excellence. The role requires a strong mix of sales strategy, team leadership, and process optimization to maximize results. Key Responsibilities 1. Team Leadership & Performance Management Lead, motivate, and mentor the telesales team to achieve sales targets. Set and monitor daily, weekly, and monthly sales goals. Track KPIs including call volume, lead conversion, and acquisition cost. Conduct performance reviews, coaching, and training sessions. 2. Sales Strategy & Execution Develop and implement telesales scripts and pitch strategies. Identify upselling and cross-selling opportunities. Optimize the sales funnel from lead generation to closure. Collaborate with the marketing team to ensure steady lead flow. 3. Operations & Process Management Ensure efficient lead distribution and tracking through CRM (Bolt preferred). Monitor call quality and compliance with guidelines. Analyze sales data to identify gaps, trends, and improvement areas. Drive process automation for enhanced productivity. 4. Reporting & Analytics Prepare and present detailed sales performance reports to management. Track ROI on sales campaigns and adjust strategies accordingly. Maintain accurate records of sales activities and customer feedback. 5. Compliance & Customer Experience Ensure adherence to DND, data privacy, and compliance regulations. Resolve escalated customer queries effectively. Uphold professionalism and high-quality customer interactions. Qualifications & Skills Education: Bachelor’s degree in Business or related field (MBA preferred). Experience: Minimum 8+ years in telesales/inside sales, with at least 3 years in a managerial role . Proven track record of consistently achieving and exceeding sales targets. Skills: Strong leadership and people management abilities. Excellent communication, negotiation, and interpersonal skills. Proficiency in CRM systems (Bolt preferred). Data-driven decision-making and strong analytical mindset. Ability to work under pressure and meet deadlines. Key Performance Indicators (KPIs) Monthly sales revenue. Lead-to-sale conversion rate. Average call handling time & quality score. Team attrition rate. Customer satisfaction score. Why Join Us? Opportunity to lead a high-impact telesales function . Work with a fast-growing digital healthcare brand . Competitive salary & growth opportunities. Dynamic work culture focused on performance and innovation. Job Type: Full-time Pay: ₹45,000.00 - ₹55,000.00 per month Benefits: Paid time off Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current/last in hand salary ? How soon you can join us? Experience: Sales management: 1 year (Required) Location: Gurugram, Haryana (Required) Work Location: In person
Company: Nirvasa Healthcare Pvt. Ltd. Location: Udyog Vihar Phase 3, Gurugram Salary: Up to 45K/Per month Employment Type: Full-time Joining: Immediate About Nirvasa Healthcare Nirvasa Healthcare Pvt. Ltd. is one of India’s fastest-growing digital healthcare platforms. We are committed to empowering our workforce through continuous learning, impactful training, and skill development, particularly within BPO/telecalling operations . Position Overview We are looking for a dynamic Assistant Manager – Training with strong BPO training expertise. The role requires someone who can design, implement, and monitor effective training programs to enhance productivity, customer handling, and communication skills of our telecalling and support teams. Key Responsibilities Conduct Training Need Analysis (TNA) for BPO/voice and non-voice processes. Deliver product, process, and soft skills training to new hires and existing employees. Implement floor support & refresher training sessions to improve performance. Monitor training effectiveness using assessments, feedback, and quality audits. Develop training modules, manuals, and e-learning content. Collaborate with operations and quality teams to bridge performance gaps. Maintain reports on training delivery, effectiveness, and employee progress. Skills & Requirements Graduate/Postgraduate with 2–5 years of experience in Training (BPO/Call Center/Telecalling) . Strong knowledge of sales training, customer service, and objection handling . Excellent communication, presentation, and interpersonal skills. Ability to train on voice modulation, empathy, active listening, and soft skills . Experience with role-plays, mock calls, and floor support in BPO environments. Strong organizational and leadership qualities. Immediate joiners preferred. Why Join Us? Work with a fast-growing healthcare BPO setup . Opportunity to build and lead impactful training programs . Dynamic culture with strong focus on growth and employee development. Competitive salary and career progression. Job Type: Full-time Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Paid time off Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is current in-hand salary? Have you worked with any BPO/Call Center(Yes/No)? Are you comfortable with 6 Days working? Experience: Training & development: 1 year (Required) Location: Gurugram, Haryana (Required) Work Location: In person
About Us Nirvasa Healthcare Pvt. Ltd. is one of India’s leading digital healthcare platforms, committed to delivering innovative health solutions and exceptional customer experiences. We are looking for a detail-oriented Quality Analyst with strong BPO Quality Assurance experience to join our growing team. Role Overview The Quality Analyst will be responsible for monitoring, analyzing, and improving process quality to ensure best-in-class customer experience. This role involves call monitoring, data analysis, reporting, and regular audits to maintain compliance and performance standards. Key Responsibilities Monitor and evaluate calls to ensure adherence to quality standards. Perform call calibration sessions with team leaders and trainers. Conduct regular quality assurance audits and share actionable insights. Utilize QC tools and methodologies to track process quality. Analyze statistical data and prepare detailed reports for management. Provide feedback and recommendations for performance improvement. Ensure all processes align with company policies and compliance guidelines . Collaborate with training and operations teams to bridge performance gaps. Required Skills & Qualifications Minimum 1 year of experience in Quality Assurance (BPO/Call Center preferred). Strong knowledge of QC tools, auditing techniques, and call monitoring standards . Excellent analytical, reporting, and problem-solving skills . Proficiency in MS Excel/Google Sheets for data analysis & reporting. Strong communication skills and ability to provide constructive feedback. Attention to detail with a focus on continuous improvement. Why Join Nirvasa? Opportunity to work in a fast-growing healthcare BPO environment . Exposure to advanced quality frameworks and tools. Career growth in a performance-driven organization. How to Apply Interested candidates can share their CVs at emmanuel.massey@nirvasa.com or contact us at +91 8700673857 (Emmanuel Massey) . Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid time off Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you ok with OJT Process (Yes/No)? Are you ok for calling 4 Hours a Months (Yes/No)? What is your Last in-hand salary? Experience: QA: 1 year (Required) Location: Gurugram, Haryana (Preferred) Work Location: In person Speak with the employer +91 9871177210
Hiring For Team Leader Role Pure Day Shift 6 Days working one rotational week off Need 1 Year experience candidate From hardcore Sales Background and who have handle Team as Well. Moti nagar Delhi 30k Need immediate joiner Reference would be highly Appreciated. Drop your cv on [8851950301]. Job Type: Full-time Pay: From ₹30,000.00 per year Benefits: Provident Fund Work Location: In person
Experience: 3–4 years Location: [Gurgaon] Employment Type: Full-time Employment Type: 35-40K About the Role: We are seeking a highly creative and detail-oriented Graphic Designer with strong expertise in motion graphics and video editing . You’ll be responsible for creating compelling visual content across digital platforms—ranging from static creatives and brand collateral to engaging motion graphics and short-form videos. If you're someone who can blend storytelling with design, we want to hear from you. Key Responsibilities: Design static and animated content for web, social media, email campaigns, paid ads, presentations, and internal communication. Conceptualize and produce motion graphics, animated videos, and reels for digital campaigns and product storytelling. Edit raw video footage and add effects/elements to enhance motion graphics and overall visual quality. Collaborate closely with marketing, product, and content teams to deliver high-impact creatives. Maintain consistency in branding and messaging across all design outputs. Manage multiple projects simultaneously and deliver within tight timelines. Requirements: 3–4 years of hands-on experience in graphic design , motion graphics , and video editing . Strong proficiency in Adobe Creative Suite—especially: Photoshop, Illustrator, After Effects, Premiere Pro (Bonus: Adobe Animate, Audition, Figma, or Blender/Cinema4D) A good eye for typography, layout, color, and visual storytelling. Solid understanding of video formats, aspect ratios, and optimization for different platforms (Instagram, YouTube, LinkedIn, etc.). Experience working within brand guidelines and adapting visual styles as per campaign needs. A well-rounded portfolio demonstrating a mix of graphic and motion work. Strong time management, communication, and collaboration skills. Nice to Have: Experience with UI/UX tools like Figma or Adobe XD. Knowledge of 2D/3D animation or interactive motion design. Familiarity with marketing funnels, performance creatives, or e-commerce assets. What We Offer: Opportunity to work on diverse creative projects with a dynamic team. Collaborative, growth-oriented work culture. Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Paid time off Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Experience: total: 1 year (Preferred) Location: Gurugram, Haryana (Preferred) Shift availability: Day Shift (Preferred) Willingness to travel: 100% (Preferred) Work Location: In person
Experience: 3–4 years Location: [Gurgaon] Employment Type: Full-time Employment Type: 35-40K About the Role: We are seeking a highly creative and detail-oriented Graphic Designer with strong expertise in motion graphics and video editing . You’ll be responsible for creating compelling visual content across digital platforms—ranging from static creatives and brand collateral to engaging motion graphics and short-form videos. If you're someone who can blend storytelling with design, we want to hear from you. Key Responsibilities: Design static and animated content for web, social media, email campaigns, paid ads, presentations, and internal communication. Conceptualize and produce motion graphics, animated videos, and reels for digital campaigns and product storytelling. Edit raw video footage and add effects/elements to enhance motion graphics and overall visual quality. Collaborate closely with marketing, product, and content teams to deliver high-impact creatives. Maintain consistency in branding and messaging across all design outputs. Manage multiple projects simultaneously and deliver within tight timelines. Requirements: 3–4 years of hands-on experience in graphic design , motion graphics , and video editing . Strong proficiency in Adobe Creative Suite—especially: Photoshop, Illustrator, After Effects, Premiere Pro (Bonus: Adobe Animate, Audition, Figma, or Blender/Cinema4D) A good eye for typography, layout, color, and visual storytelling. Solid understanding of video formats, aspect ratios, and optimization for different platforms (Instagram, YouTube, LinkedIn, etc.). Experience working within brand guidelines and adapting visual styles as per campaign needs. A well-rounded portfolio demonstrating a mix of graphic and motion work. Strong time management, communication, and collaboration skills. Nice to Have: Experience with UI/UX tools like Figma or Adobe XD. Knowledge of 2D/3D animation or interactive motion design. Familiarity with marketing funnels, performance creatives, or e-commerce assets. What We Offer: Opportunity to work on diverse creative projects with a dynamic team. Collaborative, growth-oriented work culture. Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Paid time off Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Experience: total: 1 year (Preferred) Location: Gurugram, Haryana (Preferred) Shift availability: Day Shift (Preferred) Willingness to travel: 100% (Preferred) Work Location: In person
Experience: 3–4 years Location: [Gurgaon] Employment Type: Full-time Employment Type: 35-40K About the Role: We are seeking a highly creative and detail-oriented Graphic Designer with strong expertise in motion graphics and video editing . You’ll be responsible for creating compelling visual content across digital platforms—ranging from static creatives and brand collateral to engaging motion graphics and short-form videos. If you're someone who can blend storytelling with design, we want to hear from you. Key Responsibilities: Design static and animated content for web, social media, email campaigns, paid ads, presentations, and internal communication. Conceptualize and produce motion graphics, animated videos, and reels for digital campaigns and product storytelling. Edit raw video footage and add effects/elements to enhance motion graphics and overall visual quality. Collaborate closely with marketing, product, and content teams to deliver high-impact creatives. Maintain consistency in branding and messaging across all design outputs. Manage multiple projects simultaneously and deliver within tight timelines. Requirements: 3–4 years of hands-on experience in graphic design , motion graphics , and video editing . Strong proficiency in Adobe Creative Suite—especially: Photoshop, Illustrator, After Effects, Premiere Pro (Bonus: Adobe Animate, Audition, Figma, or Blender/Cinema4D) A good eye for typography, layout, color, and visual storytelling. Solid understanding of video formats, aspect ratios, and optimization for different platforms (Instagram, YouTube, LinkedIn, etc.). Experience working within brand guidelines and adapting visual styles as per campaign needs. A well-rounded portfolio demonstrating a mix of graphic and motion work. Strong time management, communication, and collaboration skills. Nice to Have: Experience with UI/UX tools like Figma or Adobe XD. Knowledge of 2D/3D animation or interactive motion design. Familiarity with marketing funnels, performance creatives, or e-commerce assets. What We Offer: Opportunity to work on diverse creative projects with a dynamic team. Collaborative, growth-oriented work culture. Job Type: Full-time Pay: ₹25,000.00 - ₹40,000.00 per month Benefits: Paid time off Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Experience: total: 1 year (Preferred) Location: Gurugram, Haryana (Preferred) Shift availability: Day Shift (Preferred) Willingness to travel: 100% (Preferred) Work Location: In person
Position Team Leader - Operations Experience Range 1 – 5 Years Location Gurgaon About Us Nirvasa is a fast-growing digital healthcare platform committed to enhancing the overall well-being of individuals through a wide range of evidence-based health products and personalized treatment plans. By combining modern scientific research with expert guidance, Nirvasa aims to deliver safe, effective, and impactful healthcare solutions. We are dedicated to making premium healthcare accessible to all, empowering people to lead healthier, more fulfilling lives. If you're passionate about working in a dynamic, innovative environment that prioritizes health and wellness, Nirvasa offers exciting career opportunities for you to grow and contribute to a greater mission. Website : www.nirvasa.com Linkedin : www.linkedin.com/company/nirvasa-healthcare/mycompany/ Roles and Responsibility: We are looking for an experienced and proactive Team Leader for our Call Centre division. The Team Leader will be responsible for overseeing the day-to-day operations of a team, ensuring that all targets are met while maintaining high performance, morale, and adherence to service level agreements (SLAs). The ideal candidate should be well-versed in managing key operational metrics such as shrinkage, attrition, attendance, break management, and driving a results-oriented environment. Key Responsibilities: 1. Team Management: o Lead, manage, and motivate a team of agents to achieve performance targets and deliver excellent customer service. o Foster a positive team environment, encouraging collaboration, innovation, and personal growth. 2. Shrinkage and Attendance Management: o Monitor and manage shrinkage levels to ensure they are within acceptable limits. o Maintain accurate records of attendance, and ensure effective management of absenteeism. o Work closely with departments to ensure attendance policies are adhered to and identify any patterns that need addressing. 3. Attrition Management: o Implement strategies to reduce attrition by addressing root causes and improving employee engagement. o Conduct regular one-on-one meetings with agents to understand any concerns and provide support for career development. 4. Service Level Agreement (SLA) Management: o Ensure the team consistently meets or exceeds SLAs as outlined by the client or business standards. o Track team performance and provide feedback or corrective actions to ensure SLA adherence. o Monitor quality assurance and process compliance to ensure customer satisfaction levels are met. 5. Break Management: o Ensure break schedules are followed to avoid disruptions in team performance. o Optimize break management to ensure there is no impact on productivity while ensuring agents have adequate time for breaks. 6. Target Driven Performance: o Ensure that agents are motivated and working towards achieving individual and team targets. o Implement performance improvement plans where needed and regularly track progress. o Foster a competitive yet supportive team environment to ensure goals are met consistently. 7. Reporting and Analytics: o Prepare and submit regular reports on key performance metrics, including shrinkage, attendance, SLA compliance, and productivity. o Use data and insights to identify trends and areas for improvement. 8. Coaching and Development: o Provide regular feedback and coaching to agents, offering guidance to help them achieve both personal and team goals. o Facilitate skill development and training sessions to improve team capabilities. Qualifications: Bachelor's degree or equivalent experience. Proven experience in a BPO environment, with at least 1-5 years in a leadership role. Strong understanding of BPO metrics, including shrinkage, attrition, and SLA management. Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to manage and motivate a diverse team. Results-oriented with a strong drive for success. Proficiency in MS Office or other relevant software tools for reporting and performance tracking. Skills & Competencies: Leadership & Team Management Time & Attendance Management SLA & KPI Management Performance Coaching & Feedback Conflict Resolution & Problem Solving Analytical & Reporting Skills Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What is your last salary (in hand)? Experience: Team management: 1 year (Preferred) Location: Gurugram, Haryana (Preferred) Work Location: In person
Position Team Leader - Operations Experience Range 1 – 5 Years Location Gurgaon About Us Nirvasa is a fast-growing digital healthcare platform committed to enhancing the overall well-being of individuals through a wide range of evidence-based health products and personalized treatment plans. By combining modern scientific research with expert guidance, Nirvasa aims to deliver safe, effective, and impactful healthcare solutions. We are dedicated to making premium healthcare accessible to all, empowering people to lead healthier, more fulfilling lives. If you're passionate about working in a dynamic, innovative environment that prioritizes health and wellness, Nirvasa offers exciting career opportunities for you to grow and contribute to a greater mission. Website : www.nirvasa.com Linkedin : www.linkedin.com/company/nirvasa-healthcare/mycompany/ Roles and Responsibility: We are looking for an experienced and proactive Team Leader for our Call Centre division. The Team Leader will be responsible for overseeing the day-to-day operations of a team, ensuring that all targets are met while maintaining high performance, morale, and adherence to service level agreements (SLAs). The ideal candidate should be well-versed in managing key operational metrics such as shrinkage, attrition, attendance, break management, and driving a results-oriented environment. Key Responsibilities: 1. Team Management: o Lead, manage, and motivate a team of agents to achieve performance targets and deliver excellent customer service. o Foster a positive team environment, encouraging collaboration, innovation, and personal growth. 2. Shrinkage and Attendance Management: o Monitor and manage shrinkage levels to ensure they are within acceptable limits. o Maintain accurate records of attendance, and ensure effective management of absenteeism. o Work closely with departments to ensure attendance policies are adhered to and identify any patterns that need addressing. 3. Attrition Management: o Implement strategies to reduce attrition by addressing root causes and improving employee engagement. o Conduct regular one-on-one meetings with agents to understand any concerns and provide support for career development. 4. Service Level Agreement (SLA) Management: o Ensure the team consistently meets or exceeds SLAs as outlined by the client or business standards. o Track team performance and provide feedback or corrective actions to ensure SLA adherence. o Monitor quality assurance and process compliance to ensure customer satisfaction levels are met. 5. Break Management: o Ensure break schedules are followed to avoid disruptions in team performance. o Optimize break management to ensure there is no impact on productivity while ensuring agents have adequate time for breaks. 6. Target Driven Performance: o Ensure that agents are motivated and working towards achieving individual and team targets. o Implement performance improvement plans where needed and regularly track progress. o Foster a competitive yet supportive team environment to ensure goals are met consistently. 7. Reporting and Analytics: o Prepare and submit regular reports on key performance metrics, including shrinkage, attendance, SLA compliance, and productivity. o Use data and insights to identify trends and areas for improvement. 8. Coaching and Development: o Provide regular feedback and coaching to agents, offering guidance to help them achieve both personal and team goals. o Facilitate skill development and training sessions to improve team capabilities. Qualifications: Bachelor's degree or equivalent experience. Proven experience in a BPO environment, with at least 1-5 years in a leadership role. Strong understanding of BPO metrics, including shrinkage, attrition, and SLA management. Excellent communication and interpersonal skills. Strong problem-solving and conflict resolution abilities. Ability to manage and motivate a diverse team. Results-oriented with a strong drive for success. Proficiency in MS Office or other relevant software tools for reporting and performance tracking. Skills & Competencies: Leadership & Team Management Time & Attendance Management SLA & KPI Management Performance Coaching & Feedback Conflict Resolution & Problem Solving Analytical & Reporting Skills Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What is your last salary (in hand)? Experience: Team management: 1 year (Preferred) Location: Gurugram, Haryana (Preferred) Work Location: In person
About the Role We are looking for enthusiastic Interns in Backend Web Development who are eager to start their career in PHP frameworks (Laravel/CodeIgniter). The ideal intern should have basic knowledge of PHP, MySQL, and RESTful APIs with a willingness to learn and grow under the mentorship of experienced developers. This internship provides an excellent opportunity to gain hands-on experience in scalable web application development, real-world project exposure, and the chance to convert into a full-time role based on performance. Key Responsibilities Assist in developing and maintaining web applications using Laravel/CodeIgniter . Work with MySQL databases – writing queries, optimizing tables, and managing schemas. Support in RESTful API development and integration for mobile and web applications. Collaborate with senior developers to write clean, secure, and efficient code . Participate in testing, debugging, and performance optimization of applications. Stay updated with the latest industry practices and technologies. Required Skills & Qualifications Pursuing or recently completed B.Tech/B.E./BCA/MCA in Computer Science / IT / related field. Knowledge of PHP and frameworks like Laravel/CodeIgniter (academic or project-level exposure acceptable). Understanding of MySQL database concepts and queries. Basic knowledge of REST API concepts (JSON/XML) . Familiarity with HTML, CSS, JavaScript, jQuery, AJAX . Strong problem-solving mindset and eagerness to learn. Good communication and teamwork skills. Good to Have (Optional) Knowledge of Git/version control systems . Exposure to frontend frameworks ( Vue.js / React / Angular ). Understanding of OOP concepts & MVC architecture . Perks & Benefits Stipend up to ₹15,000/month . Mentorship from experienced developers. Exposure to live projects & real-world challenges . Opportunity for full-time placement post internship based on performance. Job Type: Internship Contract length: 3 months Pay: ₹10,000.00 - ₹15,000.00 per month Work Location: In person Speak with the employer +91 9871177210
Job Summary The Executive – Accounts Payable will be responsible for day-to-day processing of invoices, vendor payments, reconciliations, GST compliance, and maintaining accurate accounting records. The role requires strong attention to detail, knowledge of Tally/ERP systems, and coordination with vendors and internal teams to ensure timely and accurate financial transactions. Key Responsibilities 1. Invoice Processing Receive, review, and process vendor invoices in compliance with company policies. Ensure invoices are accurately coded and posted in Tally/ERP. Verify invoices against purchase orders/receipts and resolve discrepancies. 2. Payment Management Assist in preparation of vendor payments (cheques, bank transfers, NEFT/RTGS). Ensure payment approvals and supporting documentation are in place. 3. Vendor Coordination Communicate with vendors regarding payment status and invoice queries. Resolve vendor issues related to accounts payable. 4. Reconciliations Perform vendor account reconciliations and match with general ledger balances. Support month-end and year-end reconciliations for accounts payable. 5. GST Compliance Assist in reviewing GST invoices and input tax credit (ITC) eligibility. Support in preparation of GST returns and related reconciliations. 6. Tally/ERP Entries Enter and update vendor invoices, payments, and adjustments in Tally/ERP system. Ensure accuracy and integrity of accounts payable records. 7. Reporting Prepare basic reports such as vendor outstanding, payable aging, and payment schedules. Support finance team with data required for audits and management reporting. 8. Expense & Reimbursements Assist in processing employee expense claims and reimbursements with proper documentation. Preferred Skills Good understanding of accounts payable processes. Knowledge of GST concepts and compliance. Hands-on experience with Tally ERP or similar accounting software. Strong proficiency in MS Excel (basic formulas, VLOOKUP, pivot tables preferred). Good communication and coordination skills. Qualifications Bachelor’s degree in Commerce, Accounting, or Finance . Certification in GST or Tally ERP will be an added advantage. Experience Minimum 1+ year of experience in accounts payable or a related finance/accounts role. Exposure to vendor management and GST filing preferred. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Experience: total: 1 year (Required) Location: Gurugram, Haryana (Preferred) Shift availability: Day Shift (Preferred) Work Location: In person
Job Summary The Executive – Accounts Payable will be responsible for day-to-day processing of invoices, vendor payments, reconciliations, GST compliance, and maintaining accurate accounting records. The role requires strong attention to detail, knowledge of Tally/ERP systems, and coordination with vendors and internal teams to ensure timely and accurate financial transactions. Key Responsibilities 1. Invoice Processing Receive, review, and process vendor invoices in compliance with company policies. Ensure invoices are accurately coded and posted in Tally/ERP. Verify invoices against purchase orders/receipts and resolve discrepancies. 2. Payment Management Assist in preparation of vendor payments (cheques, bank transfers, NEFT/RTGS). Ensure payment approvals and supporting documentation are in place. 3. Vendor Coordination Communicate with vendors regarding payment status and invoice queries. Resolve vendor issues related to accounts payable. 4. Reconciliations Perform vendor account reconciliations and match with general ledger balances. Support month-end and year-end reconciliations for accounts payable. 5. GST Compliance Assist in reviewing GST invoices and input tax credit (ITC) eligibility. Support in preparation of GST returns and related reconciliations. 6. Tally/ERP Entries Enter and update vendor invoices, payments, and adjustments in Tally/ERP system. Ensure accuracy and integrity of accounts payable records. 7. Reporting Prepare basic reports such as vendor outstanding, payable aging, and payment schedules. Support finance team with data required for audits and management reporting. 8. Expense & Reimbursements Assist in processing employee expense claims and reimbursements with proper documentation. Preferred Skills Good understanding of accounts payable processes. Knowledge of GST concepts and compliance. Hands-on experience with Tally ERP or similar accounting software. Strong proficiency in MS Excel (basic formulas, VLOOKUP, pivot tables preferred). Good communication and coordination skills. Qualifications Bachelor’s degree in Commerce, Accounting, or Finance . Certification in GST or Tally ERP will be an added advantage. Experience Minimum 1+ year of experience in accounts payable or a related finance/accounts role. Exposure to vendor management and GST filing preferred. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Experience: total: 1 year (Required) Location: Gurugram, Haryana (Preferred) Shift availability: Day Shift (Preferred) Work Location: In person