Outbound Sales Team Leader gurugram, haryana 0 - 1 years INR 0.25 - 0.35 Lacs P.A. On-site Full Time

Position Team Leader - Operations Experience Range 1 – 5 Years Location Gurgaon About Us Nirvasa is a fast-growing digital healthcare platform committed to enhancing the overall well-being of individuals through a wide range of evidence-based health products and personalized treatment plans. By combining modern scientific research with expert guidance, Nirvasa aims to deliver safe, effective, and impactful healthcare solutions. We are dedicated to making premium healthcare accessible to all, empowering people to lead healthier, more fulfilling lives. If you're passionate about working in a dynamic, innovative environment that prioritizes health and wellness, Nirvasa offers exciting career opportunities for you to grow and contribute to a greater mission. Website : www.nirvasa.com Linkedin : www.linkedin.com/company/nirvasa-healthcare/mycompany/ Roles and Responsibility: We are looking for an experienced and proactive Team Leader for our Call Centre division. The Team Leader will be responsible for overseeing the day-to-day operations of a team, ensuring that all targets are met while maintaining high performance, morale, and adherence to service level agreements (SLAs). The ideal candidate should be well-versed in managing key operational metrics such as shrinkage, attrition, attendance, break management, and driving a results-oriented environment. Key Responsibilities: 1. Team Management: o Lead, manage, and motivate a team of agents to achieve performance targets and deliver excellent customer service. o Foster a positive team environment, encouraging collaboration, innovation, and personal growth. 2. Shrinkage and Attendance Management: o Monitor and manage shrinkage levels to ensure they are within acceptable limits. o Maintain accurate records of attendance, and ensure effective management of absenteeism. o Work closely with departments to ensure attendance policies are adhered to and identify any patterns that need addressing. 3. Attrition Management: o Implement strategies to reduce attrition by addressing root causes and improving employee engagement. o Conduct regular one-on-one meetings with agents to understand any concerns and provide support for career development. 4. Service Level Agreement (SLA) Management: o Ensure the team consistently meets or exceeds SLAs as outlined by the client or business standards. o Track team performance and provide feedback or corrective actions to ensure SLA adherence. o Monitor quality assurance and process compliance to ensure customer satisfaction levels are met. 5. Break Management: o Ensure break schedules are followed to avoid disruptions in team performance. o Optimize break management to ensure there is no impact on productivity while ensuring agents have adequate time for breaks. 6. Target Driven Performance: o Ensure that agents are motivated and working towards achieving individual and team targets. o Implement performance improvement plans where needed and regularly track progress. o Foster a competitive yet supportive team environment to ensure goals are met consistently. 7. Reporting and Analytics: o Prepare and submit regular reports on key performance metrics, including shrinkage, attendance, SLA compliance, and productivity. o Use data and insights to identify trends and areas for improvement. 8. Coaching and Development: o Provide regular feedback and coaching to agents, offering guidance to help them achieve both personal and team goals. o Facilitate skill development and training sessions to improve team capabilities. Qualifications:  Bachelor's degree or equivalent experience.  Proven experience in a BPO environment, with at least 1-5 years in a leadership role.  Strong understanding of BPO metrics, including shrinkage, attrition, and SLA management.  Excellent communication and interpersonal skills.  Strong problem-solving and conflict resolution abilities.  Ability to manage and motivate a diverse team.  Results-oriented with a strong drive for success.  Proficiency in MS Office or other relevant software tools for reporting and performance tracking. Skills & Competencies:  Leadership & Team Management  Time & Attendance Management  SLA & KPI Management  Performance Coaching & Feedback  Conflict Resolution & Problem Solving  Analytical & Reporting Skills Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): What is your last salary (in hand)? Experience: Team management: 1 year (Preferred) Location: Gurugram, Haryana (Preferred) Work Location: In person

MIS Executive gurugram, haryana 3 - 1 years INR 0.25 - 0.35 Lacs P.A. On-site Full Time

About Nirvasa We are India’s first multispeciality digital health clinic. More than 8 million patients across India feel empowered with Nirvasa’s end-to-end digital healthcare platform. Nirvasa has been at the forefront of transforming primary healthcare digitally by enabling patients to receive accurate, comprehensive, and customised treatments and care. We believe in a holistic approach to wellbeing that combines the power of four : prescribed by doctors, powered by ayurveda, backed by modern medicine, and supported by good nutrition. With more than 200 doctors and health experts across 5 specialties offering 23 personalised treatments , we assure each of our patients receives ongoing care throughout the journey. Website: www.nirvasa.com Instagram: www.instagram.com/nirvasa_official Linkedin: www.linkedin.com/company/nirvasa-digital-health-clinic Job Purpose Title: WFM – MIS Executive Reports to: Team Leader/Manager Based at: Call Centre Background Position Summary The MIS Executive in the Workforce Management Department plays a crucial role in supporting the team's operational efficiency by managing and analysing data related to workforce planning, scheduling, and performance. As an MIS Executive, you will be responsible for generating insightful reports, maintaining databases, and providing data-driven recommendations to optimize the organization's workforce and meet its performance targets. Job Description · Time and Attendance, Absence and Leave Management report. · Create all Historical dashboard auto made using MS excel or VBA. · Creating monthly Scorecard/Incentive report Team/Manager/Department wise. · Creating MIS reports and conditional report as per requirement · Creating Performance report daily/ weekly / monthly reports. · Performing business analysis report using MS Excel or Power BI tool. · Maintain employee information details. · Making folders of different projects and formatting the data. · Ability to coordinate and manage activities with teams and departments. · Proficient in making dashboard and PPT. · Understanding on late login and early logout report. · Good understanding on schedule preparation. · Good command on data reading and understand the historical data. Desired Skills and Experience Minimum 3 years’ experience on Avaya/NGUCC/Nortel/ Any other Dialler & ACD reporting & Tool. Bachelor's degree in Business Administration, Mathematics, Statistics, or a related field. Proven experience as an MIS Executive or in a similar data analysis role, preferably in a contact centre or workforce management environment. Proficiency in data analysis tools such as Microsoft Excel, SQL, Power BI or other statistical software. Strong analytical skills with the ability to interpret complex data sets and draw actionable conclusions. Detail-oriented with a focus on data accuracy and quality. Excellent communication skills to present data and insights effectively to stakeholders and management. Familiarity with workforce management software and tools is a plus. Ability to handle multiple tasks and meet deadlines in a fast-paced environment. Strong problem-solving skills and a proactive approach to resolving issues. A team player with the ability to collaborate effectively with cross-functional teams Flexibility to work in rotational shifts, including weekends and holidays, as call centre operations may require Professional Qualifications · Relevant graduate or master's degree from a reputed institution Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Paid time off Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: MIS: 1 year (Required) Location: Gurugram, Haryana (Required) Willingness to travel: 100% (Required) Work Location: In person

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