Senior Solutions Engineer

Senior Solutions Engineer

Responsibilities

• Investigate, troubleshoot, diagnose, and resolve technical issues in a cloud/SaaS environment.
• Communicate effectively (both verbal and written) with our customers and internal stakeholders.
• Demonstrate a

  customer-obsessed and roll up your sleeves attitude

  to help resolve customer issues or queries with a minimum resolution time.
• Add recurring issues to

  knowledge base articles or FAQs

  to minimize the turnaround time on closing support tickets.
• Provide constant and constructive feedback to team leads, product, and engineering teams to improve customer experience and suggest process improvements.
• Exhibit strong problem-solving skills, natural curiosity, and the ability to learn rapidly.
• Communicate effectively with different audiences (developers, technical, and non-technical users).
• Maintain awareness of

  Information Security concepts and Best Practices

  .
• Should be flexible to work in

  rotational shifts and weekends

  .

What You Must Have Experience In

• Bachelor's Degree in Computer Science, or equivalent.
• Overall experience in a customer-facing role (Support/Integration Support).
• As a Developer Support Engineer or a Technical Support Engineer in Cloud/SaaS companies or products.
• API or SDK implementation and/or integration.
• JavaScript, iOS, or Android support experience.

Should Be Good and Excel At

• Programming languages like

  Python, Java, JavaScript, Angular, React

  .

• Linux/Unix

  operating systems and

  REST API

  .

• Database (SQL/Oracle)

  .
• Exposure and hands-on experience in one of the following:

  AWS, Kafka, and Elastic Search

  .