About PathFactory PathFactory is a content intelligence platform that helps B2B marketing, sales, and support teams create personalized content experiences for their buyers. It uses AI to track user behavior and recommend the most relevant content to each individual. With our proprietary content intelligence data, we provide insights into how buyers are engaging with content, helping you optimize your content strategy, and connect with your buyers in a more personalized and meaningful way to drive pipeline and revenue. PathFactory has been recognized by Deloitte as one of North America’s 2020 Technology Fast 500 companies. PathFactory was also named the 2023 Top-Rated Content Marketing Software by TrustRadius, a 2023 Content Experience Leader by G2, and a Cool Vendor in Technology Marketing by Gartner. Visit PathFactory.com to see how we can supercharge your ABM, Partner Marketing, Web Personalization and Sales Interactions. Position Summary As a Marketing Programs Success Manager , you’ll serve as a strategic partner to our B2B marketing customers, helping them drive measurable outcomes using PathFactory’s platform. This role is ideal for a demand generation or ABM marketer who loves using technology to activate programs, optimize engagement, and scale marketing success across the customer lifecycle. You'll work with a portfolio of Enterprise and Commercial accounts, partnering with Marketing, Sales, and Customer Experience stakeholders to ensure adoption, success plan execution, and value realization. You’ll translate business objectives into tailored strategies and work cross-functionally to deliver insights, enablement, and program success. Key Responsibilities Partner with B2B marketers to translate demand generation and ABM strategies into successful PathFactory programs Drive value realization by aligning product use with campaign goals, buyer journeys, and content strategy Deliver tailored success plans, coaching, and recommendations to increase adoption and drive business outcomes Guide customers through instance hygiene, content activation, and experience creation best practices Engage across Marketing functions — including Demand Gen, ABM, Content, Marketing Ops, and Customer Marketing — to influence strategy and execution Use platform insights to deliver data-backed recommendations and proactively flag risks or opportunities Partner with Account Directors on renewal and expansion planning Serve as a voice of the customer, collaborating with Product, Marketing, and Support to share feedback and improve customer outcomes Requirements 3–5 years in B2B marketing, ideally in demand generation, ABM, or lifecycle marketing roles Proven experience using marketing technology platforms (e.g., MAPs, ABM tools, CRMs, content experience platforms) to launch and optimize programs Strong understanding of campaign performance metrics, buyer journeys, and personalization strategies History of translating marketing goals into tech-enabled programs that drove measurable impact Comfortable working with cross-functional teams and executive stakeholders Bonus: Prior experience in SaaS customer success, consulting, or customer marketing Excited about the prospect of this role but don’t meet all the requirements mentioned? Don’t hesitate to apply! We are eager to learn more about you and discover whether you could be a great fit at PathFactory. Location This is a remote role in India, preferably in Chennai, Bangalore, Delhi, Hyderabad, or Mumbai. Flexibility for other locations will be considered. Interested? We’d love to hear from you. If you believe you have the right stuff, apply below. Attach your resume and a short cover letter telling us why you are the right person for this job! We are marketers, not HR people, so feel free to let a bit of your personality come through. PathFactory is an equal-opportunity employer. It prohibits discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. PathFactory is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know. Powered by JazzHR UBP7tMbb1c
About PathFactory PathFactory is a content intelligence platform that helps B2B marketing, sales, and support teams create personalized content experiences for their buyers. It uses AI to track user behavior and recommend the most relevant content to each individual. With our proprietary content intelligence data, we provide insights into how buyers are engaging with content, helping you optimize your content strategy, and connect with your buyers in a more personalized and meaningful way to drive pipeline and revenue. PathFactory has been recognized by Deloitte as one of North America’s 2020 Technology Fast 500 companies. PathFactory was also named the 2023 Top-Rated Content Marketing Software by TrustRadius, a 2023 Content Experience Leader by G2, and a Cool Vendor in Technology Marketing by Gartner. Visit PathFactory.com to see how we can supercharge your ABM, Partner Marketing, Web Personalization and Sales Interactions. Position Summary We are looking for someone to join our team as a Senior Solutions Engineer. In this position, you will support clients in both a tactical support capacity and a strategic, consultative role in partnership with a Customer Success Manager. You will also be given the opportunity to develop your leadership skills by offering mentorship and coaching to junior members on the Solutions and/or Support team. You will use your expertise in digital marketing technologies, front-end web languages, and business problem-solving to help our customers work through any challenges they encounter as they utilize our software. This is a hands-on, collaborative role on a small but mighty team, where you'll have the opportunity to innovate, experiment, and grow while directly contributing to customer satisfaction and retention. Key Responsibilities Drive the adoption and effective use of the PathFactory platform for our customers Act as the strategic advisor for your assigned clients by deeply understanding client use cases and combining your business problem-solving, deep knowledge of the platform, and technical skills to help create optimal paths toward resolution Troubleshoot issues our customers face and act as a link between our Customer Experience Team and our Engineering and Product Team Demonstrate empathy and active listening in customer interactions, ensuring alignment with their goals and concerns Proactively identify issues and opportunities to create value for clients Communicate complex findings to the clients clearly and in terms that are easy to understand Provide feedback and insight from supporting our customers to help improve our platform Collaborate with Customer Success Managers to design and develop scalable solutions leveraging the PathFactory platform for our customers Mentor and coach junior members of the Support and Solutions Teams as needed Translate reports and analytics into actionable insights for our customers Support Sales by discovering the marketing challenges of our prospects and determining the best solutions and use cases of the PathFactory platform for them Create and own team quarterly goals to help lead major initiatives beyond day-to-day responsibilities Requirements 5+ years of experience required in a client-facing role within the MarTech space, ideally in marketing operations, consulting, or solutions engineering. 2+ years of experience in HTML, CSS, JavaScript, Liquid Template Language, Application Integrations, and APIs 5+ years of experience in Marketing Automation Platforms such as Eloqua, Pardot, Marketo, and HubSpot. Experience with at least one of the following platforms: Client Relationship Management applications such as Salesforce or MS-CRM Dynamics Content Management Systems such as WordPress, AEM, Acquia Analytics platforms such as Google Analytics, Adobe Analytics, or Tableau Strong problem-solving mindset with a proven ability to adapt to new Martech stacks and complex business challenges. Excellent communication and organizational skills, with the ability to explain complex concepts simply Excited about the prospect of this role but don’t meet all the requirements mentioned? Don’t hesitate to apply! We are eager to learn more about you and discover whether you could be a great fit at PathFactory. Location This is a remote role in India, preferably in Chennai, Bangalore, Delhi, Hyderabad, or Mumbai. Flexibility for other locations will be considered. Working hours are typically 9:00 AM to 5:00 PM EST, though flexibility may be required based on client needs. Our Interview Process We know that looking for a new role can be both exciting and time-consuming, and we want to thank you in advance for taking the time to apply to PathFactory. To help you understand our interview process, please see the potential next steps below: 30-minute audio screening with HR to introduce the role and learn about your background 60-minute video interview with the hiring manager to discuss your values, aptitude, and work experience, and for you to learn more about the day-to-day aspects of the role Take-home assignment to showcase your technical aptitude and experience 60-minute video panel interview to review the assignment, meet the team, and share more about yourself Interested? We’d love to hear from you. If you believe you have the right stuff, apply below. Attach your resume and a short cover letter telling us why you are the right person for this job! We are marketers, not HR people, so feel free to let a bit of your personality come through. PathFactory is an equal-opportunity employer. It prohibits discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. PathFactory is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know. Powered by JazzHR uY8hErQwa9
About PathFactory PathFactory is a content intelligence platform that helps B2B marketing, sales, and support teams create personalized content experiences for their buyers. It uses AI to track user behavior and recommend the most relevant content to each individual. With our proprietary content intelligence data, we provide insights into how buyers are engaging with content, helping you optimize your content strategy, and connect with your buyers in a more personalized and meaningful way to drive pipeline and revenue. PathFactory has been recognized by Deloitte as one of North America’s 2020 Technology Fast 500 companies. PathFactory was also named the 2023 Top-Rated Content Marketing Software by TrustRadius, a 2023 Content Experience Leader by G2, and a Cool Vendor in Technology Marketing by Gartner. Visit PathFactory.com to see how we can supercharge your ABM, Partner Marketing, Web Personalization and Sales Interactions. Position Summary We’re hiring a Solutions Engineer, and we’re open to considering candidates at the Associate or Mid-Level depending on experience. Whether you're early in your career with strong technical aptitude or a seasoned professional who’s led customer-facing solutions work, we’d love to hear from you. If you are passionate about solving business and technical problems, delivering creative solutions, and driving customer success, this role offers the opportunity to make a direct impact. As a Solutions Engineer, you will play a critical role in driving product adoption and optimizing the use of PathFactory for our clients through your technical expertise and strategic problem-solving. You’ll bring your background in MarTech, CRM, and implementation best practices to design customized solutions that align with client goals. You excel at understanding and methodically handling new challenges, crafting creative and scalable solutions, and thinking outside the box. You possess the ability to develop a holistic understanding of client needs in every engagement, convey confidence in finding the right answers, and are proactive in self-educating and asking for help when needed. Upon joining, you might be asked to spend 1-2 months performing Support duties to help ramp up to the Solutions Engineer role. Beyond this period, you will continue to assist the Support team as needed. All members of the Solutions team may periodically be asked to help our Support team, so we are looking for someone who is ready to contribute where needed. Key Responsibilities Troubleshoot technical issues and triage them as needed with other teams as needed Configure the PathFactory platform for new clients in alignment with their strategic requirements, while remaining agile to changing requirements. Act as the strategic advisor for your assigned clients by developing a deep understanding of their use cases and combining business and technical skills to guide solutions Provide insights and feedback by supporting our customers’ use of the platform to help improve the product itself Demonstrate empathy and active listening in customer interactions, ensuring alignment with their goals and concerns. Collaborate with Customer Success Managers to design and develop scalable solutions that drive measurable value. Translate reports and analytics into actionable insights for our customers Participate in the execution of team quarterly goals and initiatives. Requirements 1+ years of experience in the MarTech industry in a marketing operations, support, associate consulting, or implementation role 1+ year of experience in HTML, JavaScript, CSS, Liquid Template Language, and APIs 1+ years of experience in the following platforms is highly desirable. If you do not have work experience in all of them, you should have worked with at least the Marketing Automation subset: Marketing Automation Platforms such as Eloqua, Pardot, Marketo, and HubSpot Client Relationship Management applications such as Salesforce or MS-CRM Dynamics Content Management Systems such as WordPress, AEM, Acquia Analytics platforms such as Google Analytics, Adobe Analytics, or Tableau Strong communication, time management, and task prioritization skills Ability to excel as both an individual contributor and a team player Curiosity and willingness to learn new software applications or Google new concepts Highly coachable and keen interest in growing their career at PathFactory, and willing to take steps to grow Excited about the prospect of this role but don’t meet all the requirements mentioned? Don’t hesitate to apply! We are eager to learn more about you and discover whether you could be a great fit at PathFactory. Location This is a remote role in India, preferably in Chennai, Bangalore, Delhi, Hyderabad, or Mumbai. Flexibility for other locations will be considered. Working hours are typically 9:00 AM to 5:00 PM EST, though flexibility may be required based on client needs. Our Interview Process We know that looking for a new role can be both exciting and time-consuming, and we want to thank you in advance for taking the time to apply to PathFactory. To help you understand our interview process, please see the potential next steps below: 30-minute audio screening with HR to introduce the role and learn about your background 60-minute video interview with the hiring manager to discuss your values, aptitude, and work experience, and for you to learn more about the day-to-day aspects of the role Take-home assignment to showcase your technical aptitude and experience 60-minute video panel interview to review the assignment, meet the team, and share more about yourself Interested? We’d love to hear from you. If you believe you have the right stuff, apply below. Attach your resume and a short cover letter telling us why you are the right person for this job! We are marketers, not HR people, so feel free to let a bit of your personality come through. PathFactory is an equal-opportunity employer. It prohibits discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. PathFactory is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know. Powered by JazzHR 2HNfeR5cQo