Home
>
Jobs in hyderabad
>
Apollo Telehealth
>
Senior Software Tester (Product Development)

Senior Software Tester (Product Development)

Apollo Telehealth

6 - 11 years

5 - 11 Lacs

hyderabad telangana india

Posted:5 days ago| Platform: Foundit logo

Apply

Skills Required

root cause analysis (rca) cross-functional collaboration conflict resolution self-service enablement technical troubleshooting attention to detail

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Actively listen to customers to fully understand the issues they are facing
Scope problems effectively by collecting relevant facts and context
Investigate issues through Root Cause Analysis (RCA), involving cross-functional teams when necessary
Guide and empower customers to access information and resolve issues independently when appropriate (self-service support)
Ensure a customer-first approach while balancing efficiency and problem resolution

More Jobs at Apollo Telehealth

OHC Medical Officer

vijayawada, andhra pradesh, india

4.0 - 9.0 yrs

INR 4 - 7 Lacs

Driver

vadodara, gujarat, india

2.0 - 7.0 yrs

INR 6 - 9 Lacs

GNM

bengaluru, karnataka, india

2.0 - 7.0 yrs

INR 3 - 12 Lacs

GNM

mandi, himachal pradesh, india

2.0 - 7.0 yrs

INR 3 - 12 Lacs

GNM

delhi, delhi, india

2.0 - 7.0 yrs

INR 3 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.