Senior Software Tester (Product Development) Apollo Telehealth

6.0 - 11.0 years

5 - 11 Lacs

hyderabad, telangana, india

On-site

Key Responsibilities: Actively listen to customers to fully understand the issues they are facing Scope problems effectively by collecting relevant facts and context Investigate issues through Root Cause Analysis (RCA), involving cross-functional teams when necessary Guide and empower customers to access information and resolve issues independently when appropriate (self-service support) Ensure a customer-first approach while balancing efficiency and problem resolution

Posted 5 days ago

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