Senior Software Engineer

Team Impact

Client Services Engineering (CSE) performs a number of important roles at FactSet, including engineering solutions for our clients as well as internal solutions for the sales, consulting, and support teams. CSE's Production Services team is looking for a hard-working and out-of-the-box thinker who can help drive the success of these client-facing solutions and leverage their experience to bring new ideas and opportunities to the table.

What You'll Do

• Full stack development (frontend, backend, and database) on client-facing systems as well as any related services
• Identify new technologies or processes that can better the solutions we provide to our clients
• Collaborate with other FactSet teams to source and surface data within our applications
• Work closely with other team members to establish and promote best development practices

What We're Looking For

• B.Tech/B.E or M.Tech/M.E or MCA in Computer Science or related field
• 5+ years of relevant industry experience
• Strong communication, organization, and interpersonal skills
• Strong problem-solving and analytical skills
• Self-motivated and able to work both independently or with a group
• Desire to drive success at the team, organization, and company levels
• Proficiency in HTML, CSS, and JavaScript
• Experience with API development, writing secure code, and effective code debugging
• Experience with Vue.js or Angular.js or React.js for frontend development
• Experience with .Net core environment for backend development
• Experience with relational databases such as Postgres or MS SQL Server is a plus
• Experience with GitHub Actions CI/CD, especially in configuration and troubleshooting
• Familiarity/Experience with cloud-based contact center solutions (e.g., NICE CX-One, Cisco, Genesys, Avaya, Amazon) preferred
• Familiarity/Experience working with chat bots, chat applications
• Experience with contact center cloud infrastructure administration i.e., IVR Scripting, ACD/chat/email routing
• Experience with contact center CRM Integrations
• Proficiency with scripting/automation e.g., Python, PowerShell

What's In It For You

• At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:
• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
• Career progression planning with dedicated time each month for learning and development.
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.