Senior ServiceNow Developer

The Senior ServiceNow Developer will be responsible for designing, developing, configuring, andimplementing ServiceNow solutions across multiple modules such as ITSM, HRSD, CSM, and others.This role involves hands-on technical development, integration, and optimization of the platform tomeet business and operational needs. The ideal candidate will bring strong technical expertise,problem-solving skills, and the ability to work closely with architects, business analysts, and cross-functional teams to deliver scalable and high-performing ServiceNow solutions.

Key Responsibilities:

• Development & Implementation Design and develop ServiceNow solutions including custom applications, workflows, business rules, client scripts, and UI policies
• Implement and configure core modules such as ITSM, HRSD, CSM, or GRC as per project requirements
• Collaborate with the architecture team to translate business requirements into technical solutions
• Build and enhance Service Portal components and UI pages
• Participate in all phases of the SDLC from requirement gathering to deployment and post- implementation support
• Integration & Automation Develop and maintain integrations between ServiceNow and external systems using IntegrationHub, APIs, or middleware tools
• Implement automation using Flow Designer, Orchestration, and other ServiceNow automationcapabilities
• Troubleshoot and resolve integration and data synchronization issues
• Governance & Best Practices Follow and promote ServiceNow coding standards, security, and compliance guidelines
• Ensure platform stability, performance, and scalability through efficient development practices
• Participate in platform upgrades, patching, and maintenance while ensuring backwardcompatibility
• Collaboration & Stakeholder Support: Work closely with Business Analysts, Product Owners, and Process Owners to understandrequirements and deliver solutions aligned with business goals Collaborate with architects and administrators to maintain platform health and data integrity Mentor junior developers on platform capabilities and best practices
• Performance & Reporting: Monitor platform performance and provide timely resolutions to incidents and issues
• Build dashboards and reports to measure usage, performance, and service quality metrics

Required Skills & Experience:

• 6 - 9 years of total IT experience with at least 5+ years of hands-on experience on the ServiceNowplatform Proven experience implementing and supporting modules such as ITSM, HRSD, CSM, GRC, orSecOps Strong knowledge of ServiceNow scripting (JavaScript, Glide APIs) and UI development
• Hands-on experience with Flow Designer, Integration Hub, and Orchestration Understanding of ServiceNow CMDB, Discovery, and platform data model Familiarity with ITIL v3/v4 processes and best practices Excellent problem-solving, analytical, and communication skills

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (ITSM/HRSD/CSM)
• ServiceNow Certified Application Developer (CAD)
• Experience with Agile/SAFe delivery models
• Basic understanding of cloud platforms (AWS, Azure, GCP) and related integrations