Senior ServiceNow Developer

As a Senior ServiceNow Developer with 8+ years of experience, you will be responsible for leading the architecture, design, and implementation of complex ServiceNow solutions focused on ITSM, Service Catalog, Service Portal, Chatbots, and Virtual Agents. Your role involves collaborating with stakeholders to gather requirements, architecting custom solutions, and integrating ServiceNow with external systems. Additionally, you will provide technical leadership, mentor junior developers, and ensure best practices in coding and design. Your expertise in ITSM module configuration, Service Catalog & Service Portal development, Virtual Agent/Chatbot setup, scripting with JavaScript/Glide/Jelly, system integrations, platform optimization, and governance will be crucial in ensuring high availability and scalability of the ServiceNow environment. Key Responsibilities: - Act as the technical architect for ServiceNow implementations, guiding system design and scalability decisions. - Collaborate with stakeholders to gather and analyze requirements, and architect custom solutions. - Develop and configure ITSM modules, Service Catalog items, Custom Portals, Chatbots, and Virtual Agents. - Integrate ServiceNow with external systems using REST, SOAP, APIs, and web services. - Conduct performance tuning and provide technical leadership, mentoring junior developers. - Establish governance standards, reusable components, and architectural documentation. - Stay updated on ServiceNow updates, new modules, and industry trends to advise on platform improvements. Qualifications Required: - Bachelor's degree in Computer Science, IT, or a related field. - 8+ years of hands-on experience in ServiceNow development, including architecture and solution design. - Expertise in ITSM module configuration, Service Catalog & Service Portal development, Virtual Agent/Chatbot setup. - Strong scripting experience with JavaScript, Glide, and Jelly. - Proven experience with third-party system integrations via APIs/web services. - Deep knowledge of platform optimization, performance tuning, and governance. - Strong problem-solving and analytical thinking. - Excellent communication skills and ability to interact with both technical and non-technical stakeholders. No additional details of the company are mentioned in the Job Description.,