Senior Service Engineer

Job Description

Role & responsibilities Responsible for service of Process Instrumentation products in different industries like Steel plant, Power plant, Chemical, Cement, Fertilizer plant etc. To lead our Service team and guide them for successful service visits and complete satisfaction to the client. Complete execution of service jobs on-site and achieve the highest customer satisfaction level. Engage with services in accordance with safety and standard procedures while adhering to schedules. Prepare detailed site visit reports and arrange sign off from the customer after completion of each job . Respond promptly to customer inquiries and complaints, escalating issues when needed and ensuring that appropriate corrective actions are implemented immediately . Always keep up to date on new services and products and maintain technical awareness of new technology. Maintain customer AMC/ARC updated records and complete the work as per contractual timelines. Generating service leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios. Submit service related quotes, prepare costing sheets, negotiate with customers and respond to clarifications. Preferred candidate profile Should possess technical knowledge to be able to deal with process instruments / gas detectors / automation products . Use the above technical knowledge / expertise to understand the products applications to recommend / quote the right type of product, based on customers requirement and also to service the products with issues