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Crescendo Global Leadership Hiring India
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Senior Service Desk Analyst - 6+ Years - Gurgaon

Senior Service Desk Analyst - 6+ Years - Gurgaon

Crescendo Global Leadership Hiring India

6 - 9 years

8 - 13 Lacs

gurugram

Posted:3 weeks ago| Platform:

Apply

Skills Required

windows support troubleshooting ms office active directory ticketing tools documentation service desk microsoft azure

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Service Desk Analyst - 6+ Years - Gurgaon

Sr

Location:

Your Future Employer:

Responsibilities:

Take client calls, open and manage Incident/Request tickets.
Actively monitor the ticket queue, classify, and resolve incidents.
Troubleshoot end-user hardware, operating systems, network, and remote access issues.
Manage user accounts, including creation, deletion, password resets, and group memberships.
Document troubleshooting steps, adhere to SOPs, and support Service Desk operations.

Requirements:

Minimum 6 years of experience in Help Desk/Service Desk roles at enterprise level.
Strong knowledge of Windows 10/11, Windows Server OS, Active Directory/Entra ID.
Hands-on experience with Microsoft Azure/365 or Google Workspace.
Familiarity with Citrix, VMware Horizon View, or Azure Virtual Desktop.
Proficiency in troubleshooting hardware, printers, docking stations, and remote access issues.

What is in it for you:

Opportunity to work with cutting-edge technologies across cloud, identity, and virtualization platforms.
Exposure to global clients and diverse IT environments.
Career growth in a high-performance, collaborative, and learning-driven culture.

Reach Us:

Disclaimer:

Note:

Scammers can misuse Crescendo Globals name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities atwww.crescendo-global.comand report fraud immediately. Stay alert!

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