Job
Description
As an experienced professional with 15 - 25 years of expertise in IT Infrastructure & Security projects, you will be responsible for owning end-to-end delivery across Data Center, Cloud, Network, Endpoint, and Security domains. Your key responsibilities will include: - Demonstrating proficiency in Delivery Management and strong technical expertise in Wintel, Storage, Network, ITIL, Agile methodologies, Service Management, and NBFC customer environments. - Providing technical guidance on complex architectures involving hybrid cloud, data center operations, network infrastructure, endpoint management, and security operations. - Staying updated with the latest technology trends in cybersecurity, automation, and cloud operations. - Partnering with architecture and engineering teams to optimize performance, availability, and security. - Handling projects valued at USD 20 million or above and possessing good knowledge of P&L, EBITDA, and commercial metrics. - Managing PAN India accounts, overseeing third-party service providers, and having proven experience in the BFSI domain. - Serving as the primary point of contact for client delivery and relationship management. - Conducting regular service reviews and governance meetings with clients. - Translating client requirements into delivery roadmaps and actionable project plans. - Identifying and driving opportunities for service expansion, upselling, and cross-selling within existing accounts. - Supporting proposal development, RFP/RFI responses, and solution presentations. - Collaborating with pre-sales and solutioning teams on new initiatives. - Leading and mentoring multi-disciplinary delivery teams across geographies. - Fostering a performance-driven culture with a focus on upskilling, certifications, and retention. - Conducting resource planning, performance reviews, and talent engagement activities. - Ensuring compliance with defined SLAs, KPIs, and quality standards. - Leading incident, problem, and change management processes and driving root cause analysis (RCA) for major issues. - Demonstrating strong leadership, communication, and stakeholder management skills. - Applying a strategic mindset with a hands-on approach to solving technical challenges. - Showcasing a proven track record in managing complex IT infrastructure projects and leading high-performing teams. - Balancing customer satisfaction, delivery efficiency, and profitability with a business-savvy approach. Preferred technical skills for this role include experience with Virtualization technologies (e.g., Hyper-V), Public Cloud platforms (AWS, OCI), Cisco and Fortinet firewalls, SIEM/SOC operations, Intune/SCCM, and ITIL frameworks for service delivery. About UST: UST is a global digital transformation solutions provider with a focus on innovation and agility. With over 30,000 employees in 30 countries, UST partners with clients to embed innovation and make a real impact through transformation, touching billions of lives in the process. As an experienced professional with 15 - 25 years of expertise in IT Infrastructure & Security projects, you will be responsible for owning end-to-end delivery across Data Center, Cloud, Network, Endpoint, and Security domains. Your key responsibilities will include: - Demonstrating proficiency in Delivery Management and strong technical expertise in Wintel, Storage, Network, ITIL, Agile methodologies, Service Management, and NBFC customer environments. - Providing technical guidance on complex architectures involving hybrid cloud, data center operations, network infrastructure, endpoint management, and security operations. - Staying updated with the latest technology trends in cybersecurity, automation, and cloud operations. - Partnering with architecture and engineering teams to optimize performance, availability, and security. - Handling projects valued at USD 20 million or above and possessing good knowledge of P&L, EBITDA, and commercial metrics. - Managing PAN India accounts, overseeing third-party service providers, and having proven experience in the BFSI domain. - Serving as the primary point of contact for client delivery and relationship management. - Conducting regular service reviews and governance meetings with clients. - Translating client requirements into delivery roadmaps and actionable project plans. - Identifying and driving opportunities for service expansion, upselling, and cross-selling within existing accounts. - Supporting proposal development, RFP/RFI responses, and solution presentations. - Collaborating with pre-sales and solutioning teams on new initiatives. - Leading and mentoring multi-disciplinary delivery teams across geographies. - Fostering a performance-driven culture with a focus on upskilling, certifications, and retention. - Conducting resource planning, performance reviews, and talent engagement activities. - Ensuring compliance with defined SLAs, KPIs, and quality standards. - Leading incident, problem, and change mana
