Job
Description
4 + Years of Experience Core in Salesforce Development. Purpose of the Role : We are seeking an experienced Salesforce Developer & Functional Analyst to support the ongoing development, enhancement, and maintenance of the Salesforce platform with CLient. This role sits within the Innovation & Transformation Team of the Academic Related Resources Directorate and will play a crucial part in both technical development and business analysis for Salesforce-based solutions. In addition to building and customizing Salesforce applications, this role will support product backlog management, gather and refine business requirements, and collaborate closely with cross-functional teams to ensure solutions meet evolving university needs. Requirements Main Activities and Responsibilities : - Collaborate with stakeholders across departments to gather and document CRM/business requirements. - Manage and maintain the Salesforce product backlog in collaboration with Product Owners and project managers. - Design, develop, test, and deploy custom Salesforce solutions including Apex classes, Visualforce pages, and Lightning Components. - Translate business needs into technical specifications and scalable Salesforce solutions. - Conduct system and user acceptance testing (UAT) support. - Create and maintain technical documentation and user training materials. - Assist in the prioritization of enhancements and change requests based on stakeholder feedback. - Ensure platform integrity, security, and alignment with enterprise architecture. - Provide technical support through LSBUs Service Management tool. - Participate in Agile ceremonies (e, sprint planning, daily stand-ups, retrospectives). Communication and Working Relationships : - Close collaboration with stakeholders across LSBU, including academic departments, IT Services, LEAP Program Team. - Work with change managers, functional leads, and implementation partners. - Partner with end users, support staff, and delivery teams across the University. Selection Criteria : Technical Skills : - Proven advanced experience with Salesforce CRM (minimum 4 years hands-on). - Deep understanding of Salesforce architecture including Apex, Visualforce, SOQL, Lightning Web Components. - Experience with Salesforce administration tasks including flows, profiles, permissions, and validation rules. - Proficiency with HTML, JavaScript, and one backend language (Java, C++, etc. - Familiarity with REST/SOAP-based web services and Salesforce APIs. - Experience with Salesforce integration tools (MuleSoft, Zapier, etc. is a plus). - Strong knowledge of Salesforce data tools (Data Loader, Workbench, DemandTools). - Version control and DevOps tools (e, Git, Gearset, Copado) experience preferred. Functional / Analyst Skills : - Experience in product backlog grooming and prioritization. - Ability to gather and document business requirements and translate them into functional specifications. - Strong understanding of higher education processes and use cases (preferred). - Experience working in Agile/Scrum environments. - Skilled at stakeholder communication and expectation management. - Able to create user stories, acceptance criteria, and support UAT. Desirable Qualifications : - Salesforce Certified Platform Developer I/II. - Salesforce Certified Administrator. - Salesforce Certified Business Analyst (preferred). - Agile certification (Scrum Master or Product Owner role) is a plus.
