Senior Salesforce Administrator

Senior Salesforce Administrator Infinx Healthcare

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Position Summary

Senior Salesforce Administrator

Key Responsibilities

Salesforce Platform Management

• Own user and license management: creation, deactivation, role assignment, profiles, permission sets, public groups, OWD, and sharing rules.
• Perform platform configuration: Flows, assignment rules, approval processes, custom fields, page layouts, record types, dynamic layouts, apps, quick actions, custom settings, mobile admin, dashboards, and reports.
• Manage and optimize sandbox environments.
• Execute proactive maintenance: security audits, Optimizer usage, health checks, and platform updates.

Development & Release Support

• Support DevOps and release management processes: plan and deploy configuration changes via change sets or third-party tools (e.g., Gearset, Copado).
• Understand and troubleshoot basic Apex code and triggers, in collaboration with development teams.

Business Process Enablement

• Gather business requirements and translate them into scalable Salesforce solutions.
• Identify and promote underutilized features to improve user workflows and platform ROI.
• Create and maintain a clear Salesforce roadmap in collaboration with key stakeholders to ensure a seamless and effective implementation.

User Engagement & Adoption

• Manage support ticket escalations and resolve user issues.
• Lead onboarding and continuous training for end-users and business teams.
• Communicate platform changes and enhancements across the organization.
• Monitor and improve user adoption metrics.

Data & Integration Oversight

• Drive data quality improvements through automation, validation rules, and standardization processes.
• Manage third-party integrations, including:

• HubSpot

  (Marketing)

• ZoomInfo

  (Lead Enrichment)

• Zoom

  (Meetings)

• PandaDoc

  (eSignature/Documents)

• DataGroomr

• And other revenue cyclefocused platforms used by Sales, Marketing, and Finance teams.

Documentation & Governance

• Maintain detailed technical and end-user documentation.
• Ensure best practices in change management, governance, and platform design.

Required Qualifications

• 10+ years of hands-on Salesforce Administration experience

  , with a strong command of Sales Cloud.

• Certified Salesforce Administrator

  .
• Additional certifications are highly preferred:
• Advanced Administrator
• Platform App Builder
• Bachelor's or Postgraduate degree in Computer Science, Information Systems, or related field.

Required Skills & Attributes

• Use of AI in day-to-day operations, including integrating AI in Salesforce
• Open to learn and implementing new go-to-market revenue strategies and practices
• In-depth knowledge of Salesforce platform capabilities (Sales, Service, Marketing, and related features and functionality).
• Experience with Salesforce Products, Pricebook, Quote, Order configuration, and automation.
• Experience with Salesforce DevOps tools and release management.
• Excellent knowledge of Apex code and triggers.
• Working knowledge of Data Cloud and Agentforce.
• Strong analytical, problem-solving, and troubleshooting skills.
• Effective stakeholder management and the ability to translate business needs into technical solutions.
• Exceptional written and verbal communication skills in English.
• Experience in end-user training, support, and enablement.
• Experience in technical documentation and change control.

Desirable Skills

• Active contributor to the Salesforce community.
• Demonstrates a passion for continuous learning and innovation in platform capabilities.
• Familiarity with healthcare industry workflows and regulatory needs (e.g., HIPAA, PHI).